EMC Insurance Companies

Claims Specialist

• Investigate, evaluate, negotiate, and dispose of highly complex auto and casualty claims, including claims in litigation
• Review claim notices, contracts, state statutes, and policies to verify coverage, deductibles, and payees
• Investigate complex coverage issues with Coverage Counsel and/or outside counsel
• Contact insureds and claimants, obtain statements, and document investigations in claims systems
• Analyze reports, claim forms, documents, Medicare modules, reserves, and recovery opportunities
• Prepare claims and participate in claims roundtables
• Set timely and adequate reserves
• Manage litigation, including lawsuits, defense counsel, legal budgets, mediations, arbitrations, and depositions
• Prepare coverage analyses, reservation of rights letters, lawsuit analyses, litigation plans, and damage evaluations
• Negotiate and settle claims with attorneys, insureds, and claimants
• Investigate Medicare liens and protect liens
• Prepare settlement and release documents and issue timely payments
• Review and audit estimates, invoices, and litigation expenses
• Serve as a technical resource and subject matter expert for claims team members
• Assist with claims and suits outside the assigned jurisdiction
• Lead or participate in casualty claims projects
• Submit referrals to Estimatics, Special Investigation, Subrogation, Medical Review Units, and Coverage Counsel
• Prepare risk reports and collaborate with Underwriting and Risk Improvement

Casualty Claims Specialist

Security Engineer

• Serve as an information security subject matter expert on highly complex enterprise projects, software, and hardware enhancements
• Identify information security risks, provide recommendations, build and configure solutions, and troubleshoot issues
• Collaborate with IT and security teams on project plans and assess impacts and dependencies with stakeholders
• Lead project activities, ensure timely deliverables, and support security roadmaps by evaluating and recommending new tools
• Lead highly complex information security projects across security teams
• Design, build, deploy, and maintain information security systems, including identity governance and access management solutions
• Ensure efficient operation of information security systems and resolve intricate security problems
• Research, evaluate, and propose new information security solutions aligned with architectural requirements and strategies
• Provide implementation and cost estimates, including training requirements and system administration processes
• Identify, document, assess, and remediate information technology risks
• Serve as primary contact for assigned internal and third-party IT processes, risk assessments, and audits
• Identify and promote applicable information security policies, standards, guidelines, controls, and mitigating measures
• Lead risk assessments, internal and external audit activities, control testing, and reporting
• Provide security guidance, training, and support to team members and stakeholders
• Lead troubleshooting sessions and knowledge transfers, including for identity governance and access management
• Propose and develop automated processes for consistent event handling
• Lead introduction of new security capabilities aligned with current standards and solutions
• Document security systems policies, procedures, standards, improvements, and guidelines; maintain document life cycles
• Oversee assigned security tools/services and vendor life cycle management
• Schedule vendor meetings, drive renewals and purchases, meet security budget goals, and avoid service disruptions
• Share troubleshooting and resolution details with teams, stakeholders, and IT groups

Senior Technology Security Engineer

Underwriter

• Work in one of EMC’s branch underwriting departments
• Assist underwriters in obtaining information needed to evaluate new business and renewal submissions
• Correspond with agents and other outside sources
• Learn EMC culture, business processes and products
• Gain an understanding of the insurance underwriting process

Underwriting Intern

Legal Assistant

• Provide administrative support to the Claims Coverage Counsel team
• Review coverage opinion and position letter requests
• Prepare initial documents for assigned attorneys using claim files, policies, templates, and other resources
• Confirm policy information is complete and accurate and request additional information as needed
• Summarize pleadings and other information as directed
• Assist with preparation of coverage position letters
• Proofread, edit, and format coverage opinions and coverage position letters
• Organize and monitor the internal team review process to ensure timely, accurate work product
• Communicate with claims professionals regarding coverage referrals
• File completed opinions and letters, close assignments, and maintain archives
• Create and update spreadsheets and work product trackers
• Diary and monitor deadlines; analyze spreadsheet data and calculate statistics
• Assist with coverage training templates and presentation materials
• Organize research archives and coverage resources
• Prepare content for and update the team intranet site
• Assist with additional projects as assigned

Claims Coverage Legal Assistant

• Take ownership of moderately to highly complex workers’ compensation claims from start to resolution
• Analyze coverage to confirm losses are covered under client policies
• Initiate contact within 24 hours with relevant parties
• Conduct fact-finding, recorded statements, and thorough claim investigations
• Develop and execute action plans to resolve claims efficiently
• Perform reserve analysis and set or maintain appropriate reserves
• Review medical records and bills to assess injury, compensability, treatment, and accuracy
• Identify risk factors and route claims for specialized handling
• Investigate and pursue subrogation opportunities
• Escalate complex claims and collaborate with leadership
• Prepare required jurisdictional filings
• Evaluate coverage, liability, and claim value
• Negotiate settlements, participate in mediation, and manage payments within authority limits
• Prepare denial and settlement documentation and support litigation, mediation, arbitration, and Medicare compliance
• Maintain diaries and action plans, provide claim updates, conduct client consultations, coordinate vendor resources, and manage reporting
• Stay current on regulations, maintain licenses/CEUs, support team training, mentor others, and elevate team performance

Senior Claims Adjuster, Workers' Compensation

• Take ownership of moderately to highly complex workers’ compensation claims from investigation through resolution
• Analyze coverage, liability, compensability, treatment, claim value, and policy applicability
• Initiate contact with clients, claimants, employees, and medical providers within 24 hours
• Conduct fact-finding, investigations, and recorded statements
• Develop and execute action plans to resolve claims efficiently
• Perform reserve analysis and set or maintain appropriate reserves
• Review medical records and bills
• Identify and pursue risk, recovery, and subrogation opportunities
• Route claims for specialized handling, including SIU, subrogation, and medical review
• Escalate complex claims and collaborate with leadership
• Prepare jurisdictional filings, denial documentation, settlement documentation, and claim evaluations
• Negotiate settlements, participate in mediation, and manage payments within authority limits
• Support litigation, mediation, arbitration, and Medicare compliance
• Maintain diaries and action plans, provide claim updates, conduct client consultations, coordinate vendors, and manage reporting
• Stay current on regulations and maintain licenses and CEUs
• Mentor and support training of team members

Senior Claims Adjuster – WC

• Work in one of EMC’s branch underwriting departments
• Assist underwriters in obtaining information needed to properly evaluate new business and renewal submissions
• Correspond with agents and other outside sources
• Learn EMC culture, business processes and products
• Gain an understanding of the insurance underwriting process

Appraiser

• Investigate and evaluate moderately complex heavy equipment/truck damage claims and losses
• Review loss notices and policies to verify coverage, deductibles, loss payees/mortgagees, and coverage periods
• Evaluate repair shop and independent appraiser estimates for accuracy
• Evaluate photos for damage consistency and prior unrelated damage
• Evaluate vehicle values and repair costs to determine repairability versus total loss
• Perform field inspections and prepare physical damage estimates
• Resolve coverage, liability, and claim valuation questions
• Negotiate, settle, and resolve moderately complex claims and losses
• Set adequate reserves to cover exposure
• Prepare damage estimates using electronic estimating software or manual calculations
• Negotiate claim settlements with insureds, claimants, and attorneys
• Negotiate agreed repair prices with repair facilities
• Issue payments within check authority
• Respond to questions from insureds, claimants, and agents
• Provide guidance to the claims team on complex repairs, total losses, and heavy equipment damage

Physical Damage Appraiser II – Heavy Equipment

Full-stack Engineer

• Learn EMC software development practices, tools, and standards
• Assist with development and maintenance of assigned applications
• Participate in testing, troubleshooting, and defect resolution activities
• Assist with review and updates to technical application documentation
• Participate in team meetings, code reviews, and knowledge-sharing activities

Intern – Software Engineering

Data Scientist

• Participate in a Summer 2027 paid internship in Strategic Analytics at EMC Insurance
• Build data science solutions under close supervision
• Gather structured and/or unstructured data to create modeling datasets
• Clean and preprocess data
• Perform exploratory data analysis to assess data fitness and identify relationships, patterns, and trends
• Share analysis results with a supervisor for review
• Learn EMC and departmental culture, structure, and functions across branches
• Research and recommend at least one emerging technology or innovation
• Develop understanding of insurance operations, ratemaking, statistical analysis, data management, and computer programming

Data Science Intern

Community Manager

• Work alongside the Community Involvement Manager and Community Involvement Coordinator within the Marketing & Communications department
• Assist with EMC-sponsored community events, including coordinating details with partner organizations, drafting communications, and securing event materials
• Maintain a current list of volunteer opportunities for EMC team members
• Coordinate group volunteer activities as needed
• Draft communications to promote the Volunteer Time Off (VTO) benefit
• Support EMC’s annual Community workplace giving campaign by collaborating with the Community committee to plan and execute virtual and in-person activities
• Develop a comprehensive communications plan
• Support the Marketing & Communications department through project coordination, copywriting, proofreading, and other assigned work

Community Involvement Intern

General

• Work as part of EMC’s corporate claims team during a Summer 2027 paid internship
• Utilize information to develop meaningful data insights using Business Intelligence (BI) tools
• Partner with key business stakeholders in Claims to gather information and requirements for data analysis and reporting
• Learn EMC culture, business processes, and products
• Gain an understanding of the insurance claims process

Claims Intern – Worker's Compensation

Actuary

• Work in EMC’s corporate actuarial team
• Collaborate with the Actuarial Operations/Predictive Analytics team on projects
• Perform basic analysis for Actuarial Operations/Predictive Analytics teams
• Gather information for analysis
• Organize data into spreadsheets and databases
• Communicate analysis results, project updates, and key findings to actuarial leaders
• Develop understanding of insurance operations, statistical analysis, data management and computer programming

Actuarial Intern

Content Marketing Manager

• Create engaging written content for social media, web, email communications, and digital advertising
• Develop content supporting EMC's brand and enhancing engagement with external audiences, particularly agency partners
• Assist with marketing projects through content development, proofreading, project coordination, analytics, and other team initiatives
• Work alongside the Brand and Content and Growth Marketing teams
• Contribute to real marketing and communications projects supporting EMC's business goals

Content & Marketing Intern

• Work in the south central regional underwriting department
• Assist underwriters in obtaining information needed to properly evaluate new business and renewal submissions
• Correspond with agents and other outside sources
• Learn EMC culture, business processes and products
• Gain an understanding of the insurance underwriting process