Customer Service Representative

EMCOR Group, Inc.

. Answer incoming telephone calls from business customers contacting the Customer Solutions Center .

Posted 9/30/2026full-timeTempe • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage telephone interactions effectively while resolving issues. Proficient in facilities maintenance knowledge and capable of creating and dispatching work orders efficiently.

Highest-signal resume keywords

Customer Service ExperienceFacilities Maintenance KnowledgeWork Order ManagementCommunication SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Work Order CreationDispatching Work OrdersTyping AccuracyWeb-Based ApplicationsBasic Facility Maintenance Knowledge

Soft Skills

Problem-Solving SkillsCustomer-Oriented AttitudeAbility to Accept Constructive CriticismProfessional DemeanorListening Skills

Tools & Technologies

Computer ApplicationsEmailWeb PlatformsFax

Industry Keywords

Customer Solutions CenterCall Center ExperiencePerformance StandardsReactive MaintenanceTelephone Customer Interactions

About the role

Key responsibilities & impact

Answer incoming telephone calls from business customers contacting the Customer Solutions Center
Use judgment and basic facility maintenance knowledge to determine proper work order handling
Identify facility maintenance issues and required service types
Create work orders from calls
Dispatch work orders via email, web, or fax within specified timelines
Escalate and track high-priority work orders according to account procedures
Follow customer-specific policies and procedures for multiple customers
Coordinate with customers, vendors, facility managers, technicians, and management
Facilitate reactive maintenance work in customer facilities
Prioritize work to meet or exceed performance standards
Provide work order follow-up and reporting as required
Perform additional duties as assigned

Requirements

What you’ll need

High school diploma, or equivalent years of customer service experience
2-3 years office-based customer service or call center experience preferred
Basic facilities maintenance knowledge preferred
Strong computer and phone skills
Ability to use web-based computer applications
Typing accuracy of at least 90%
Excellent written and verbal communication skills
Ability to manage telephone customer interactions and convey confidence while resolving customer issues
Professional, friendly demeanor with a customer-oriented attitude
Good communication and listening skills
Able to accept constructive criticism
Critical thinking and problem-solving skills
Ability to thrive in a changing environment
Ability to complete work accurately under deadline pressure
Ability to quickly make decisions with limited input from the customer

Benefits

Comp & perks

Competitive salary and benefits package
Flexible availability to help staff 24/7 operations