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Facilities Coordinator
EMCOR Group, Inc.. Manage all aspects pertaining to designated customer accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in facilities maintenance and customer account management, ensuring timely completion of work orders and effective communication with clients and internal teams. Proficient in administrative support functions, including vendor management and reporting, while maintaining a strong safety program.
Highest-signal resume keywords
Facilities Maintenance ManagementCustomer Service ExperienceMS Windows Applications ProficiencyBilingual English-SpanishService Delivery Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Facilities MaintenanceCustomer Account ManagementWork Order ManagementVendor ManagementBudget DevelopmentHVAC KnowledgeElectrical KnowledgePlumbing KnowledgeTyping Speed 50 WPMReporting Skills
Soft Skills
Effective CommunicationProblem SolvingCritical ThinkingReliabilityStrong Work Ethic
Tools & Technologies
MS ExcelMS Word
Certifications & Qualifications
Associate's Degree or Equivalent Experience
Industry Keywords
Service DeliverySafety ProgramEscalation ManagementCustomer CommunicationsProperty Management
About the role
Key responsibilities & impact- Manage all aspects pertaining to designated customer accounts
- Conduct telephone and electronic follow-up and closing functions for open work orders
- Ensure work orders are completed on time and contractual obligations are met
- Handle daily customer communications, updates, and escalations
- Serve as the main point of contact for designated customers
- Handle AP, billing, and service provider escalations/issues
- Provide administrative support including ordering, vendor management, scheduling, reporting, and purchase order coordination
- Provide administrative and technical direction and supervision to subcontractors
- Interface with departments to ensure equipment operates properly without service disruption
- Respond to facilities maintenance and repair requests involving HVAC, security components, IT equipment, and emergencies
- Maintain records, files, controls, and procedures
- Maintain a strong safety program within EFS guidelines
- Participate in budget/forecast development and identify cost reduction opportunities
- Conduct daily/weekly open-work-order reporting
- Maintain accurate office-related files
- Communicate with supervisors regarding work performed and preventive maintenance
- Attend weekly staff meetings and safety training
Requirements
What you’ll need- Associate's Degree and/or equivalent experience
- Minimum of two years of experience in facilities maintenance, property management or customer service role required
- Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred
- Bi-lingual English-Spanish preferred
- Advanced proficiency in MS Windows Applications, including MS Excel and Word
- Ability to type a minimum of 50 wpm and have good writing skills
- Ability to work under pressure and make correct decisions with limited input
- Ability to determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager
- Ability to communicate effectively and efficiently with Operations Staff and Call Center Operations team
- Ability to critically think and problem solve
- Must be punctual, reliable, and demonstrate a strong work ethic
Benefits
Comp & perks- Competitive salary and benefits package