FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer accounts and service delivery in facilities maintenance, with strong administrative support capabilities and effective communication skills. Proficient in coordinating with various departments to ensure operational efficiency and compliance with safety guidelines.
Highest-signal resume keywords
Facilities Maintenance ManagementCustomer Service ExperienceMS Windows Applications ProficiencyBilingual English-SpanishService Delivery Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Facilities MaintenanceProperty ManagementService Delivery ManagementHVAC KnowledgeElectrical KnowledgePlumbing KnowledgeRoofing KnowledgeTyping Speed of 50 WPMReporting SkillsVendor Management
Soft Skills
Effective CommunicationProblem SolvingCritical ThinkingReliabilityAbility to Work Under Pressure
Tools & Technologies
MS ExcelMS WordReporting ToolsPurchase Order SystemsScheduling Software
Certifications & Qualifications
Associate's Degree or Equivalent Experience
Industry Keywords
Customer Accounts ManagementService Provider EscalationsSafety Program ManagementBudget DevelopmentPreventive Maintenance
About the role
Key responsibilities & impact- Manage all aspects of designated customer accounts
- Conduct telephone and electronic follow-up and closing for open work orders
- Ensure work orders are completed on time and contractual obligations are met
- Serve as the main point of contact for designated customers
- Keep customers informed about work being performed and provide updates
- Handle customer, accounts payable, billing, and service provider escalations
- Provide administrative support including ordering, vendor management, scheduling, reporting, and purchase order coordination
- Provide administrative and technical direction to subcontractors
- Coordinate with departments to ensure equipment operates properly without service disruption
- Respond to facilities maintenance and repair requests involving HVAC, security components, IT equipment, and emergencies
- Maintain records, files, controls, and procedures
- Maintain a safety program within EFS guidelines
- Communicate with employees, management, contractors, customers, and supervisors
- Participate in budget and forecast development and identify cost-reduction opportunities
- Conduct daily and weekly open-work-order reporting
- Maintain accurate office-related files
- Communicate work performed and preventive maintenance activities
- Attend weekly staff meetings and safety training
Requirements
What you’ll need- Associate's Degree and/or equivalent experience
- Minimum of two years of experience in facilities maintenance, property management or customer service role required
- Experience managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred
- Bi-lingual English-Spanish preferred
- Advanced proficiency in MS Windows Applications, including MS Excel and Word
- Typing speed of at least 50 wpm
- Good writing skills
- Ability to work under pressure and make correct decisions with limited input
- Ability to determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager
- Ability to communicate effectively and efficiently with Operations Staff and Call Center Operations team
- Ability to critically think and problem solve
- Must be punctual and reliable
Benefits
Comp & perks- Competitive salary and benefits package
- Equal Opportunity Employer/Veterans/Disabled
- Affirmative Action Policy