Facilities Coordinator

EMCOR Group, Inc.

. Manage all aspects pertaining to designated customer accounts .

Posted 9/23/2026full-timeChesapeake • Virginia • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in facilities maintenance and customer service, with a strong focus on managing service delivery and maintaining effective communication with clients and internal teams. Proficient in administrative support functions, including vendor management and reporting, while ensuring compliance with safety and operational guidelines.

Highest-signal resume keywords

Facilities Maintenance ManagementCustomer Service ExcellenceVendor ManagementBilingual English-SpanishMS Windows Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facilities MaintenanceService Delivery ManagementHVAC SystemsElectrical SystemsPlumbing SystemsReporting and DocumentationBudget DevelopmentTyping Speed 50 WPMProblem SolvingContractual Compliance

Soft Skills

Effective CommunicationProfessional DemeanorCritical ThinkingReliabilityWork Ethic

Tools & Technologies

MS ExcelMS WordTelephonic CommunicationElectronic CommunicationReporting Tools

Certifications & Qualifications

Associate's Degree or Equivalent Experience

Industry Keywords

Property ManagementCustomer AccountsService Provider EscalationSafety ProgramEmergency Response

About the role

Key responsibilities & impact

Manage all aspects pertaining to designated customer accounts
Conduct telephonic and electronic follow-up and closing functions for open work orders
Ensure work orders are completed on time to meet contractual client obligations
Handle daily customer communications, updates, and escalations
Serve as the main point of contact for designated customers
Handle AP, billing, and service provider escalations/issues
Perform administrative support including ordering, vendor management, scheduling, reporting, and purchase order coordination
Provide administrative and technical direction and supervision to subcontractors
Interface with departments to ensure equipment operates properly without service disruption
Respond to facility maintenance and repair requests involving HVAC, security components, IT equipment, and emergencies
Maintain records, files, controls, and procedures
Maintain a safety program within EFS guidelines
Communicate with employees, management, contractors, and customers
Participate in budget/forecast development and identify cost-reduction opportunities
Conduct daily/weekly open-work-order reporting for supervisor review
Maintain accurate office-related files
Communicate with supervisor regarding work performed and preventive maintenance
Attend weekly staff meetings and safety training

Requirements

What you’ll need

Associate's Degree and/or equivalent experience
Minimum of two years of experience in facilities maintenance, property management or customer service role required
Experience managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred
Bi-lingual English-Spanish preferred
Advanced proficiency in MS Windows Applications, including MS Excel and Word
Ability to type a minimum of 50 wpm and have good writing skills
Ability to work under pressure and make correct decisions with limited input
Ability to determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager
Ability to communicate effectively and efficiently with Operations Staff and Call Center Operations team
Ability to critically think and problem solve
Ability to maintain a courteous, professional demeanor
Must be punctual, reliable and care about work ethic

Benefits

Comp & perks

Competitive salary and benefits package
Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy