Facilities Coordinator

EMCOR Group, Inc.

. Take responsibility for all aspects of designated customer accounts .

Posted 9/18/2026full-timeTempe • Arizona • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facilities maintenance and customer service, with strong capabilities in managing service delivery, vendor management, and effective communication. Proficient in administrative support and problem-solving within a fast-paced environment.

Highest-signal resume keywords

Facilities Maintenance ExperienceCustomer Service ManagementVendor ManagementBilingual English-SpanishAdvanced MS Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facilities MaintenanceService Delivery ManagementVendor ManagementBudget DevelopmentReportingHVAC KnowledgeElectrical KnowledgePlumbing KnowledgeRoofing KnowledgeTyping Speed 50 WPM

Soft Skills

Effective CommunicationProblem SolvingCritical ThinkingProfessional DemeanorStrong Work Ethic

Tools & Technologies

MS Windows ApplicationsMS ExcelMS Word

Certifications & Qualifications

Associate's Degree

Industry Keywords

Property ManagementCustomer AccountsService Provider EscalationsSafety ProgramsMaintenance Requests

About the role

Key responsibilities & impact

Take responsibility for all aspects of designated customer accounts
Conduct telephonic and electronic follow-up and closing for open work orders
Ensure work orders are completed on time and contractual obligations are met
Serve as the main point of contact for designated customers
Handle daily customer communications, updates, and escalations
Handle AP, billing, and service provider escalations/issues
Perform administrative support including ordering, vendor management, scheduling, reporting, and purchase order coordination
Provide administrative and technical direction and supervision to subcontractors
Interface with departments to ensure equipment operates properly without service disruption
Respond to facility maintenance and repair requests involving HVAC, security components, IT equipment, and emergencies
Maintain records, files, controls, procedures, and safety programs
Communicate with employees, management, contractors, customers, and supervisors
Participate in budget/forecast development and identify cost-reduction opportunities
Conduct daily/weekly open-work-order reporting
Attend weekly staff meetings and safety training

Requirements

What you’ll need

Associate's Degree and/or equivalent experience
Minimum of two years of experience in facilities maintenance, property management or customer service role required
Experience managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred
Bi-lingual English-Spanish preferred
Advanced proficiency in MS Windows Applications, including MS Excel and Word
Must be able to type minimum 50 wpm and have good writing skills
Ability to work under pressure and make correct decisions with limited input
Ability to determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager
Ability to communicate effectively and efficiently with Operations Staff and Call Center Operations team
Ability to critically think and problem solve
Professional, courteous, punctual, reliable demeanor and strong work ethic

Benefits

Comp & perks

Competitive salary and benefits package