Facility Coordinator – Exterior Services

EMCOR Group, Inc.

. Serve as the first point of contact for customers and suppliers .

Posted 9/30/2026full-timeNorristown • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, including effective communication and problem-solving abilities, while managing multiple customer interactions and adhering to safety regulations. Proficient in Microsoft Excel and Word, with experience in CRM platforms and a commitment to building positive relationships with customers and suppliers.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Excel ProficiencyCRM Platform ManagementBilingual in Spanish/EnglishSIMA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementData ReconciliationProperty Inspection AnalysisProposal PreparationService SchedulingBilling ManagementCritical ThinkingProblem-SolvingTelephone Interaction ManagementHorticultural Knowledge

Soft Skills

Strong Communication SkillsListening SkillsRelationship BuildingAdaptabilityTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelVoicemail SystemsThird-Party Systems

Certifications & Qualifications

SIMA CertificationNALP CertificationLicensed Irrigator

Industry Keywords

Floor CareLandscapingSnow RemovalBuilding RepairHVACElectricalPlumbingRoofing

About the role

Key responsibilities & impact

Serve as the first point of contact for customers and suppliers
Provide accurate and timely information
Assist customers and suppliers with concerns and resolve issues when applicable
Manage voicemail and third-party systems
Partner with team members to address service issues promptly
Build professional and positive relationships with customers and suppliers
Schedule and validate supplier-performed services
Obtain quotes and prepare proposals for enhancements and repairs
Analyze property inspection results and develop remediation and improvement initiatives
Reconcile billing and service data
Follow customer-specific policies and procedures while handling multiple customers
Promote a positive safety culture and comply with applicable regulations

Requirements

What you’ll need

BA/BS from an accredited college or university or equivalent in education and work experience
Experience working in a high volume, fast paced customer service role is preferred
SIMA certified, NALP certified, Licensed Irrigator, and/or horticultural degree is a plus
Bilingual in Spanish/English (written and spoken) is a bonus
Must be confident working in Microsoft Excel and Word
Experience with a Customer Relationship Management (CRM) platform managing work orders desired
Strong communication and listening skills
Ability to understand and accurately communicate customer/service provider needs
Ability to manage telephone interactions and convey confidence while resolving issues
Ability to thrive in a changing environment where priorities shift
Critical thinking and problem-solving skills to solve problems and meet deadlines
Ability to build and maintain relationships with internal and external customers
Ability to work independently and as part of a team
Ownership and accountability for assigned tasks or responsibilities
Willingness to provide feedback to management on process improvements
Professional, friendly demeanor with a customer-oriented attitude
Experience in floor care, landscaping/snow removal, building repair and maintenance, or trades such as HVAC, floor care, electrical, plumbing, and/or roofing desired
Flexibility and adaptability in work schedule
Ability to work Monday-Friday shifts and earlier/later shifts, including weekends during snow season
Ability to comply with safety policies, procedures, and applicable regulations

Benefits

Comp & perks

Competitive salary and benefits package
Hybrid work arrangement