General Manager

EMCOR Group, Inc.

. Lead operating strategy and business plans for a portfolio of accounts .

Posted 10/15/2026full-timeUnited StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Lead operating strategy and business plans for a portfolio of accounts
Establish portfolio governance, management routines, performance standards, and escalation protocols
Review SLAs, KPIs, contractual commitments, and critical-service contingency plans; identify trends, risks, and corrective actions
Develop multi-year operating and capital-planning priorities with account leadership and clients
Supervise, coach, and develop multiple Account Managers and Account Directors
Build leadership capability and succession depth through reviews, development planning, mentoring, and feedback
Ensure staffing, organizational structure, workforce planning, and resource allocation across the portfolio
Serve as senior operational contact for portfolio clients and maintain executive stakeholder relationships
Lead or participate in monthly and quarterly business reviews
Ensure consistent service delivery and coordinate resources to address performance gaps and critical events
Monitor customer satisfaction and strengthen service quality and client retention
Own portfolio revenue, profitability, budgets, forecasts, cost controls, accounts receivable, accounts payable, and savings commitments
Review financial reports and direct corrective actions
Oversee contract requirements, scope decisions, change management, spending thresholds, pricing considerations, and commercial risk
Support contract renewals, expansions, new business opportunities, and regional growth
Drive safety leadership, regulatory compliance, quality assurance, and adherence to policies and client requirements
Deploy best practices, standardized processes, technology, reporting, and productivity improvements
Sponsor continuous-improvement and innovation initiatives
Assess operational and business risks, ensure escalation, and verify corrective and preventive actions
Manage workforce planning, selection, onboarding, goal setting, coaching, performance management, development, succession planning, recognition, and corrective action

Requirements

What you’ll need

Bachelor’s degree from an accredited four-year college or university required
Seven to ten years of progressively responsible leadership experience in facilities management, integrated facilities management, operations and maintenance, or a related service environment
Experience leading a portfolio of accounts and directly managing Account Managers, Account Directors, or comparable senior operational leaders required
Demonstrated experience managing multi-site and multi-account operations in commercial and/or industrial environments
Facility Management and Integrated Facilities Management experience preferred
Ability to manage budgets, forecasts, profitability, cost savings, contract performance, and financial risk across multiple accounts
Ability to lead through other leaders, build accountable teams, manage performance, develop talent, and influence across a matrixed organization
Ability to analyze and interpret business, technical, and regulatory information; prepare clear reports and business correspondence; and present effectively
Strong proficiency with Microsoft Office applications
Experience using work-management, financial, reporting, and business-intelligence systems
Valid driver’s license required
Relevant facilities-management or technical certifications preferred
Ability to travel throughout the New England portfolio and to other locations as business needs require, generally up to 30% of the time
Ability to perform the stated physical demands, including occasional lifting or moving up to 50 pounds

Benefits

Comp & perks

Medical, dental, and vision coverage
Health savings accounts
Flexible spending accounts
Life insurance
Disability insurance
401(k) Savings Plan
College Coach
Employee assistance program
Competitive salary and benefits package