Lead Facility Coordinator – Exterior Services

EMCOR Group, Inc.

. Assist in managing the day-to-day activities and performance of a service delivery team .

Posted 9/30/2026full-timeNorristown • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage service delivery teams effectively. Proficient in Microsoft Office tools and experienced in facilities maintenance, with a focus on problem-solving and team collaboration.

Highest-signal resume keywords

Customer Service ExcellenceTeam LeadershipMicrosoft Excel ProficiencyFacilities Maintenance ExperienceCustomer Relationship Management (CRM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft ExcelMicrosoft WordMicrosoft OutlookCustomer Relationship Management (CRM)Facilities MaintenanceLandscapingSnow RemovalWork Order ManagementSubcontractor SchedulingProblem-Solving

Soft Skills

Strong Communication SkillsTeam-FocusedCritical ThinkingFlexibilityGoal-Oriented

Certifications & Qualifications

High School Diploma

Industry Keywords

Service DeliveryCustomer EscalationSubcontractor ManagementCustomer Service RequestsPerformance Management

About the role

Key responsibilities & impact

Assist in managing the day-to-day activities and performance of a service delivery team
Serve as a backup operational point of contact between clients and EMCOR Account Management
Coordinate subcontracted services efficiently and effectively
Respond to customer service requests completely and in a timely manner
Assign subcontractors to services and create/update work orders
Manage subcontractor scheduling and performance of routine, periodic, and on-demand services
Assist in training and developing a team of Facility Coordinators
Resolve service and payment issues with subcontractors, providing triage as necessary
Act as an additional resource for clients, subcontractors, and internal partners to solve problems before escalation
Build and maintain working relationships with clients and subcontractors
Demonstrate exceptional customer service
Perform additional duties as assigned by management

Requirements

What you’ll need

HS Diploma
Minimum 2-3 years working in a high-volume, fast-paced customer service role
Experience in landscaping/snow removal or other facilities maintenance roles preferred
English required; Spanish a plus
Intermediate/Advanced proficiency in Microsoft Excel, Word, and Outlook
Previous Customer Relationship Management (CRM) experience preferred
Strong listening, verbal, and written communication skills
Team-focused; demonstrates enthusiasm for training and supporting other team members
Excellent critical thinking and problem-solving skills
Ability to handle customer escalations using a sense of urgency and professionalism
Flexibility and openness to change; ability to thrive in a changing environment
Goal-oriented and results-driven; strives to improve or meet a standard of excellence
Ability to multitask, organize, and prioritize; displays initiative
Must be able to operate a computer and phone for extended periods of time
Must have flexibility in work schedule to serve clients in multiple time zones with locations open seven days a week
Must be able to work from office and remotely from home as needed

Benefits

Comp & perks

Competitive salary and benefits package
Hybrid work arrangement, including working from the office and remotely from home as needed