Controller/Planner

EMED Group

. Check and plan daily and future bookings within the Cleric controlling system .

Posted 10/6/2026full-timeReading • United KingdomMid-LevelSenior💰 £14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient transport logistics, ensuring timely and efficient operations while maintaining high-quality service standards. Proficient in using operational systems for performance monitoring and resource allocation in a regulated environment.

Highest-signal resume keywords

Logistics ManagementOperational Systems ProficiencyTime-Critical KPI AchievementEffective CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Journey SchedulingData InputBooking ManagementResource AllocationPerformance Monitoring

Soft Skills

Interpersonal SkillsOrganisational SkillsAttention to DetailCalm Under PressureCustomer-Focused Service

Tools & Technologies

Cleric Controlling System

Industry Keywords

Regulated EnvironmentTime-Critical OperationsPatient TransportService Level TargetsDynamic Replanning

About the role

Key responsibilities & impact

Check and plan daily and future bookings within the Cleric controlling system
Ensure resourcing is correct and inform subcontractors, taxis, and volunteers where applicable
Schedule journeys within contracted time windows
Dispatch and manage operational crews for timely and efficient patient collection and delivery
Match demand to capacity in real time, allocating appropriate vehicles and crew skill mixes
Receive patient transport requests and ambulance journey queries accurately, effectively, and politely
Undertake clerical duties including checking booking lists, data input, and completing ad-hoc forms and invoices
Maintain accurate and up-to-date patient records and good housekeeping in the operating system
Maintain and enhance service performance and quality
Handle internal and external telephone calls promptly and professionally
Liaise with GPs, nursing homes, hospital clinics, and wards
Maintain end-to-end journey flow across control areas
Resolve urgent issues such as late running, cancellations, vehicle issues, and capacity constraints through dynamic replanning, resource reallocation, and escalation

Requirements

What you’ll need

Experience of working in a regulated, complex, time-critical operational environment
Desirable experience in logistics, control, route planning, or analytical roles
Desirable experience working to time-critical KPIs/service level targets
Experience using operational systems to monitor performance, prioritise work, and take corrective action
Effective communication and interpersonal skills gained from dealing with customers or members of the public
Commitment to delivering a high-quality, customer-focused service
Excellent written and verbal communication skills
Proven ability to engage at all levels within an organisation
Strong problem-solving skills
Meticulous attention to detail
Excellent organisational skills with ability to multitask and prioritise
Ability to stay calm under pressure and use initiative

Benefits

Comp & perks

Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000
Company sick pay covering full salary for 20 days after 2 years’ service
24/7 online/telephone GP Consultation and access to prescriptions
2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway
Hospital cash plan benefits with sickness protection scheme
Cash-plan benefits including dental, optical, and chiropody protection
Access to mental health consultations
Access to physiotherapy consultations
Access to legal advice on domestic issues, motoring offences, wills and probate, and personal injury
Financial guidance regarding retirement planning, tax savings, and state benefits
Long Service Recognition Scheme with an increase in annual leave after 5 years and at 5-year intervals
Values-based Internal Recognition Scheme with financial reward and annual recognition event
Refer a Friend recruitment incentive scheme with financial rewards
The EMED foundation support for colleagues and local communities
Pension Scheme
Blue Light Card
Uniform provided
EAP (Employee Assistance Programme)
Flu vaccination through an internal campaign in Autumn/Winter
Hybrid working