Quality and Patient Experience Manager

EMED Group

. Support delivery of safe, high-quality, patient-centred Non-Emergency Patient Transport Services (NEPTS) .

Posted 11/2/2026full-timeLeeds • United KingdomMid-LevelSenior💰 £38,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident management, patient safety processes, and compliance monitoring within healthcare settings. Proficient in using administrative systems like RADAR to support high-quality patient transport services and improve operational efficiency.

Highest-signal resume keywords

Incident ManagementPatient Safety ProcessesRADAR System AdministrationOrganisational SkillsComplaints Handling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementPatient Safety ProcessesRADAR SystemQuality AssuranceRisk ManagementAdministrative SystemsCompliance MonitoringAudit CoordinationImprovement PlansRecord Keeping

Soft Skills

Organisational SkillsCoordination SkillsWritten CommunicationCollaborative WorkGuidance Provision

Tools & Technologies

RADAR System

Industry Keywords

HealthcarePatient TransportAmbulance ServicesCommunity CareIncident ReportingQuality Assurance ActivitiesThird-Party Compliance

About the role

Key responsibilities & impact

Support delivery of safe, high-quality, patient-centred Non-Emergency Patient Transport Services (NEPTS)
Coordinate management of incidents, complaints, and patient concerns
Maintain accurate records and support timely responses through the RADAR system
Identify and escalate high-risk incidents, compliance issues, and potential risks
Support risk management, local audits, and quality assurance activities
Monitor and coordinate improvement plans arising from incidents, complaints, audits, and inspections
Share patient safety updates, learning, and improvement actions with operational teams
Support staff training and provide guidance on incident reporting, patient safety, and complaint handling
Provide local administration and user support for the RADAR system
Support due diligence and compliance monitoring of third-party providers
Travel to operational sites as required

Requirements

What you’ll need

Experience within healthcare, ideally patient transport, ambulance services, or community care
Understanding of incident management, complaints handling, and patient safety processes
Experience using administrative systems, ideally RADAR or similar
Strong organisational, coordination, and administrative skills
Excellent written communication skills, with the ability to prepare clear and professional responses
Ability to work collaboratively with operational teams and identify opportunities for improvement

Benefits

Comp & perks

Hybrid working
33 days holiday
Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000
24/7 online/telephone GP Consultation and access to prescriptions
2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway
Cash-plan benefits, including dental, optical, and chiropody
Mental health consultations
Physiotherapy consultations
Legal advice on domestic issues, including motoring offences, wills and probate, and personal injury
Financial guidance regarding retirement planning, tax savings, and state benefits
Long Service Recognition Scheme with increased annual leave after 5 years and at 5-year intervals
Values-based Internal Recognition Scheme with financial reward and annual recognition event
Refer a Friend recruitment incentive scheme with financial rewards
The EMED foundation, providing support to colleagues and local communities
Pension Scheme
Blue Light Card
EAP (Employee Assistance Programme) supporting health and wellbeing requirements
Flu vaccination through an internal Autumn/Winter campaign