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Quality and Patient Experience Manager
EMED Group. Support the delivery of safe, high-quality and patient-centred Non-Emergency Patient Transport Services (NEPTS).
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management, patient safety processes, and compliance monitoring within healthcare settings. Proficient in coordinating improvement plans and providing administrative support for systems like RADAR to enhance patient transport services.
Highest-signal resume keywords
Incident ManagementPatient Safety ProcessesRADAR System AdministrationCompliance MonitoringOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementComplaints HandlingPatient Safety ProcessesAdministrative SystemsQuality Assurance Activities
Soft Skills
Organizational SkillsCollaborationWritten Communication
Tools & Technologies
RADAR System
Industry Keywords
HealthcarePatient TransportAmbulance ServicesCommunity CareRisk Management
About the role
Key responsibilities & impact- Support the delivery of safe, high-quality and patient-centred Non-Emergency Patient Transport Services (NEPTS).
- Coordinate the management of incidents, complaints and patient concerns, including maintaining accurate records and supporting timely responses through the RADAR system.
- Identify and escalate high-risk incidents, compliance issues and potential risks.
- Support risk management, local audits and quality assurance activities, ensuring actions are followed through.
- Monitor and coordinate improvement plans arising from incidents, complaints, audits and inspections.
- Share patient safety updates, learning and improvement actions with operational teams.
- Support staff training and provide guidance on incident reporting, patient safety and complaint handling.
- Provide local administration and user support for the RADAR system.
- Support due diligence and compliance monitoring of third-party providers.
- Work closely with local operational teams and the Quality & Patient Safety function.
- Cover business growth in the Midlands region, with travel to operational sites as required.
Requirements
What you’ll need- Experience within healthcare, ideally patient transport, ambulance services or community care.
- Understanding of incident management, complaints handling and patient safety processes.
- Experience using administrative systems, ideally RADAR or similar.
- Strong organisational, coordination and administrative skills.
- Excellent written communication skills, with the ability to prepare clear and professional responses.
- Ability to work collaboratively with operational teams and identify opportunities for improvement.
- Travel to operational sites as required.
Benefits
Comp & perks- Hybrid working
- 33 days holiday
- Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
- 24/7 online/telephone GP Consultation and access to prescriptions.
- 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
- Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
- Access to mental health consultations.
- Access to physiotherapy consultations.
- Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
- Financial guidance re retirement planning, tax savings and state benefits.
- Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
- Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
- Refer a Friend recruitment incentive scheme with financial rewards.
- The EMED foundation, to provide support to colleagues and our local communities.
- Pension Scheme.
- Blue Light Card.
- EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
- Flu vaccination (through an internal campaign in Autumn/Winter).