Junior Loyalty Support Specialist

Emerging Travel Group

. Handle requests in the Slack channel related to promo code creation and other marketing campaigns .

Posted 9/25/2026full-timeRemote • Nigeria, KenyaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and teamwork skills while managing projects and supporting marketing initiatives. Proficient in handling data and providing detailed reports using spreadsheet tools.

Highest-signal resume keywords

Project ManagementCommunication SkillsSpreadsheet ProficiencyAttention to DetailTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Spreadsheet SkillsData ValidationFeedback CollectionTask ManagementReport Preparation

Soft Skills

Attention to DetailClear ArticulationTeamworkDeadline Management

Tools & Technologies

Google SheetsExcelSlack

Industry Keywords

Loyalty ProgramMarketing CampaignsPromo CodesFirst-Line Support

About the role

Key responsibilities & impact

Handle requests in the Slack channel related to promo code creation and other marketing campaigns
Support first-line support colleagues with questions regarding the loyalty program and promo codes
Participate in the development of the loyalty program: collect feedback, suggest improvements, and contribute to the implementation of new features
Communicate with other teams (marketing, support, development)
Prepare reports on the channel’s status and activities using spreadsheets
Manage simple projects: clarify requirements and drive tasks to completion
Perform validation of self-registered partners in specific regions according to established procedures
Answer partners’ questions in the email channel and perform follow-up calls about existing offers

Requirements

What you’ll need

Attention to detail and the ability to articulate thoughts clearly
Readiness to work with large volumes of information and meet deadlines
Basic spreadsheet skills (Google Sheets, Excel)
Strong communication and teamwork skills
Language proficiency: Fluent in English; other languages are a plus

Benefits

Comp & perks

Flexible schedules and opportunity to work remotely
Ambitious and supportive team who love what they do, appreciate each other, and grow together
Internal programs for adaptation and training, development of soft skills, and leadership abilities
Partial compensation for participating in external training and conferences
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
Corporate prices on hotels and travel services
MyTime Day Off - an extra non-working day without loss of compensation