Emerging Travel Group

Project Manager

• Build and maintain target account and contact lists using HubSpot, Apollo.io, similar tools, and external sources
• Ensure data quality, deduplication, and GDPR-compliant contact handling
• Set tasks and requirements for automating AI-based ICP checks and data enrichment
• Operate account scoring and route high-potential accounts to Sales and low-potential accounts to marketing automation
• Manage workflows with regional sales teams, including hand-offs, follow-up SLAs, lead-quality feedback, and regular syncs
• Control ABM funnel metrics from sourced account to partner activation
• Brief the Analytics team and verify delivery
• Produce progress reports for C-level stakeholders, including slide decks, Gantt charts, status versus plan, risks, and required decisions

Marketing Project Manager

IT Support

• Investigate technical requests from internal users related to hotel and room availability.
• Handle alerts related to drops in availability by analyzing issues, developing and testing hypotheses, and monitoring progress toward restoring availability metrics.
• Reduce the workload of Development and QA teams by deepening technical and functional expertise.
• Contribute to building and optimizing internal processes and improving the product.
• Participate in regular meetings with the Product team.
• Manage projects and create and maintain documentation.
• Develop AI-powered automations and support other process improvement initiatives.

Technical Support Specialist

Data Analyst

• Support the finance department with ad hoc requests.
• Pull and prepare data using SQL.
• Maintain and improve existing reporting and reconciliation scripts.
• Check data quality and explain what the numbers show.
• Participate in research on unit economics and plan-vs-actual.
• Build dashboards and data marts.
• Work with stakeholders from finance, commercial, marketing, and product teams.

Junior Data Analyst, Finance Analytics

Accountant

• Perform monthly reconciliation of revenue booked in 1C (ERP) with analytics data, identifying discrepancies and implementing necessary adjustments.
• Reconcile balances with partners, ensuring accuracy and making timely adjustments when discrepancies are identified.
• Review and reconcile Partners' accounts receivable and accounts payable balances, identifying and correcting discrepancies as needed.
• Create and manage tickets for the 1C/ERP development team to drive process automation and improvements.
• Prepare detailed reports and reconciliations for external auditors and internal stakeholders as required.
• Communicate with support teams and 1C development team to resolve accounting and operational issues.
• Respond promptly to accounting-related queries and requests received via corporate channels and email.

Senior Accountant

Customer Support

• Handle requests in the Slack channel related to promo code creation and other marketing campaigns
• Support first-line support colleagues with questions regarding the loyalty program and promo codes
• Participate in the development of the loyalty program: collect feedback, suggest improvements, and contribute to the implementation of new features
• Communicate with other teams (marketing, support, development)
• Prepare reports on the channel’s status and activities using spreadsheets
• Manage simple projects: clarify requirements and drive tasks to completion
• Perform validation of self-registered partners in specific regions according to established procedures
• Answer partners’ questions in the email channel and perform follow-up calls about existing offers

Junior Loyalty Support Specialist

Data Scientist

• Lead machine learning projects from hypothesis formulation and task setting through measurable business impact
• Own the end-to-end ML cycle, ensuring fast time-to-market and maintaining model quality in production
• Collaborate with Data Engineers on production data pipelines
• Collaborate with Data Analysts to understand business context, define metrics, and design and evaluate A/B tests
• Translate complex travel and B2B business problems into mathematical and machine learning modeling tasks
• Design and deploy scoring models predicting the probability of search queries converting into bookings
• Model how conversion likelihood changes dynamically with price and availability
• Optimize the search-to-book funnel
• Optimize margin/profitability and minimize operational incidents while factoring in B2B client preferences
• Predict the likelihood of rates/offers becoming stale before booking to balance data accuracy, speed, and system load
• Develop, train, and validate machine learning models to test product hypotheses and improve the B2B user experience

Senior Data Scientist – Look-2-Book

• Monthly reconciliation of revenue booked in 1C (ERP) against analytics data.
• Making adjustments and creating tickets for the 1C/ERP team to automate processes.
• Overseeing the generation of e-invoices and submission via the SDI system (credit/debit notes).
• Communicating with partners, account managers, and support teams on issues that arise.
• Handling requests received via the corporate channel and email.
• Preparing reports/reconciliations upon requests from Auditors.
• Reconciling balances with Partners and making adjustments as required.

• Reconciling balances with Partners;
• Sending statements to Partners;
• Allocating payments according to the file from Partners, reconciling balances from 1C with Partners' data and the Back Office (Personal account);
• Monthly reconciliation of revenue booked in 1C (ERP) against analytics data;
• Communicating with partners, account managers, and support teams on issues that arise;
• Handling requests received via the corporate channel and email;
• Preparing reports/reconciliations upon requests from Auditors.

Customer Retention Specialist

• Develop and implement a comprehensive communication strategy across CRM channels, including email, push, and in-app communications
• Create and execute advanced CVM strategies to drive LTV growth and increase user retention
• Design and launch trigger-based and bulk messaging campaigns, including A/B testing
• Analyze campaign performance, track daily key metrics, generate actionable insights, and adjust strategies
• Collaborate with data analysts on analytical tasks, hypotheses, user behavior analysis, and promotional budget optimization
• Work with design, copywriting, product, development, and analytics teams to deliver marketing communications
• Monitor market trends, integrate best practices, roll out new tools, and track CRM platform developments
• Prepare presentations and reports for teams and stakeholders; maintain work transparency via Slack and Asana

B2C Retention Manager

• Join the internal support team for B2B retail
• Help account managers, commercial teams, and operations teams resolve issues when something does not work as expected
• Investigate problems, identify root causes, and fix issues
• Work in a small team of two in close collaboration with the team lead
• Support colleagues across the company in an international team

Junior Technical Support Specialist

QA Engineer

• Test payment integrations with different providers and processing systems.
• Combine manual testing with automation.
• Work closely with analysts, developers, support, and external payment providers.
• Ensure that new payment methods and integrations work reliably across different markets.
• Take ownership of tasks and work independently.
• Improve QA processes while remaining hands-on with manual testing.
• Grow automation skills.

Middle Combi QA Engineer

Account Manager

• Own and manage an Asia-based portfolio of TPP suppliers, ensuring strong competitiveness and sustainable performance of hotel inventory.
• Analyze supplier performance using key business and operational metrics, identify root causes of underperformance, and define improvement actions.
• Negotiate and improve commercial and payment terms in line with business priorities.
• Oversee API feed integrations and configurations, acting as a senior escalation point for complex technical issues.
• Drive resolution of supplier-related operational challenges through close collaboration with Technical, Product, Finance, and Customer Support teams.
• Contribute to internal cross-functional initiatives, ensuring alignment on supplier-related goals, timelines, and quality standards.
• Prioritize suppliers and initiatives based on business impact, proactively managing low-performing or low-yield partners.

Marketing Project Manager

Technical Support Specialist

Junior Data Analyst, Finance Analytics

Senior Accountant

Junior Loyalty Support Specialist

Senior Data Scientist – Look-2-Book

Accountant

Accountant

B2C Retention Manager

Junior Technical Support Specialist

Middle Combi QA Engineer

Account Manager – Asia