Junior Technical Support Specialist

Emerging Travel Group

. Join the internal support team for B2B retail .

Posted 9/19/2026full-timeRemote • Georgia, Armenia, VietnamJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and logical thinking skills to investigate and resolve technical issues in a B2B retail environment. Proficient in communicating effectively with international teams and managing large volumes of technical data.

Highest-signal resume keywords

Technical Support ExperienceAnalytical ThinkingWritten Communication SkillsBasic SQL KnowledgeExperience with Jira

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAnalytical ThinkingProblem InvestigationRoot Cause AnalysisData Management

Soft Skills

Attention to DetailPatienceOpen CommunicationTeam Collaboration

Tools & Technologies

JiraCRM SystemsPostmanGrafanaKibana

Industry Keywords

B2B RetailTravel TechTechnical Data

Tech Stack

Tools & technologies

GrafanaSQL

About the role

Key responsibilities & impact

Join the internal support team for B2B retail
Help account managers, commercial teams, and operations teams resolve issues when something does not work as expected
Investigate problems, identify root causes, and fix issues
Work in a small team of two in close collaboration with the team lead
Support colleagues across the company in an international team

Requirements

What you’ll need

1+ year of experience in technical or customer support
Strong logical and analytical thinking
Readiness to work with large volumes of technical data
Excellent written communication skills
Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
Genuine interest in the technical side of the product and in finding the root causes of errors
Open, friendly, and easy-going communication style
English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues
Basic SQL knowledge (nice to have)
Experience with Jira and CRM systems (nice to have)
Familiarity with tools like Postman, Grafana, or Kibana (nice to have)
Experience in travel tech or B2B products (nice to have)

Benefits

Comp & perks

Flexible schedules and opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.