Senior Product Manager, AI Automation

Emerging Travel Group

. Own the roadmap and prioritisation for the product line, deciding what to build, in what order and why, and delivering against measurable savings targets.

Posted 11/10/2026full-timeRemote • Portugal, Poland, Cyprus, Armenia, Thailand, MontenegroSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on automation and AI initiatives, leveraging strong analytical skills to drive data-informed decision-making and deliver measurable business results. Proficient in managing complex processes and collaborating with cross-functional teams to ensure successful project delivery and stakeholder alignment.

Highest-signal resume keywords

Product ManagementAutomation InitiativesProcess AnalysisAI Tools ExperienceStakeholder Management

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Applicant Tracking System Keywords

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Hard Skills

Process AnalysisOpportunity SizingProject EconomicsData-Informed PrioritisationPilot EvaluationProduction RolloutPrompt EngineeringModel SelectionLLM Integrations

Soft Skills

Analytical SkillsCommunication SkillsStakeholder ManagementTeam Collaboration

Tools & Technologies

Claude CodeCodexBPMNCamunda

Industry Keywords

Customer SupportContact-Centre OperationsAutomationOperational Processes

About the role

Key responsibilities & impact

Own the roadmap and prioritisation for the product line, deciding what to build, in what order and why, and delivering against measurable savings targets.
Work with support operations to understand processes, identify automation opportunities and turn operational pain points into shipped solutions.
Analyse processes, volumes, costs and expected outcomes; build data-driven business cases and assess whether initiatives should be piloted or scaled.
Define scope, business logic and requirements for automation initiatives, including exceptions, dependencies and cases requiring human control.
Partner with BPM engineers, backend developers, the LLM team, QA and process owners to align on solutions and delivery.
Run several initiatives in parallel, balancing new automation opportunities, active projects and infrastructure work.
Help shape team practices, including product documentation standards, phased delivery and the path from pilot to production.
Use AI tools such as Claude Code or Codex for analysis, prototyping and documentation, while critically validating their outputs.

Requirements

What you’ll need

4–6 years of experience in product management, ideally with automation or AI initiatives that delivered measurable business results.
Strong analytical and research skills, including process analysis, opportunity sizing, project economics and data-informed prioritisation.
Experience taking initiatives from discovery and business case through delivery, pilot evaluation and production rollout.
Confidence working with complex processes, multiple stakeholders and cross-functional technical teams.
Strong communication and stakeholder-management skills: able to align business and technical teams, manage competing priorities and advocate for automation without losing sight of service quality.
Hands-on, regular experience with AI agents such as Claude Code or Codex, as well as a working understanding of prompt engineering, model selection and LLM integrations.
Nice to have: Experience with customer support or contact-centre operations.
Nice to have: Familiarity with BPMN and workflow tools such as Camunda.
Nice to have: Experience automating complex operational processes in adjacent domains.

Benefits

Comp & perks

A fully flexible work schedule — there’s no pressure to start work at exactly 9:00 AM; what matters is achieving results and moving forward;
Each person in our team is encouraged to choose their preferred work format. You can work fully remotely, come to the office, or choose a hybrid work model;
We are an ambitious and supportive team who love what they do, appreciate each other, and grow together;
The growth and development of each employee is our priority, so we have internal programs available for adaptation and training, development of soft skills and leadership abilities that are tailored individually to each employee;
We also provide partial compensation for employees participating in external training and conferences;
We support our employees' language learning goals — we organize group and individual lessons, plus speaking clubs with colleagues from all over the world;
Corporate prices on hotels and other travel services;
MyTime Day Off - an extra day off designed to give employees flexibility to focus on health, mental recharge, personal issues, or other important activities.