Technical Support Specialist

Emerging Travel Group

. Investigate technical requests from internal users related to hotel and room availability.

Posted 10/3/2026full-timeRemote • Kazakhstan, Serbia, UzbekistanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and IT operations, with a strong ability to investigate and resolve technical issues independently. Proficient in process improvement and automation, with effective communication skills for collaboration with cross-functional teams.

Highest-signal resume keywords

Technical Support ExperienceHTTP/API ConceptsBasic SQL SkillsExperience with GrafanaStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportIntegrationsIT OperationsData CollectionHypothesis TestingRoot Cause AnalysisDocumentationProcess ImprovementAutomationAI Tools

Soft Skills

AutonomyProactivityProblem-SolvingPrioritizationCollaboration

Tools & Technologies

Monitoring ToolsGrafana

Industry Keywords

TravelE-CommerceExternal Integrations Support

Tech Stack

Tools & technologies

GrafanaSQL

About the role

Key responsibilities & impact

Investigate technical requests from internal users related to hotel and room availability.
Handle alerts related to drops in availability by analyzing issues, developing and testing hypotheses, and monitoring progress toward restoring availability metrics.
Reduce the workload of Development and QA teams by deepening technical and functional expertise.
Contribute to building and optimizing internal processes and improving the product.
Participate in regular meetings with the Product team.
Manage projects and create and maintain documentation.
Develop AI-powered automations and support other process improvement initiatives.

Requirements

What you’ll need

Experience in technical support, integrations, or IT operations.
Autonomy and proactivity; ability to plan work independently, set priorities, respond to changing circumstances, and proactively initiate necessary actions.
Ability to independently investigate technical issues by collecting data, formulating and testing hypotheses, identifying root causes, or isolating the source of a problem.
Experience working with logs, monitoring tools, and metrics; experience with Grafana is a plus.
Understanding of HTTP/API concepts, response codes, requests and responses, and ability to read and interpret JSON/XML.
Basic SQL skills for independently querying and validating data.
Ability to effectively escalate issues to Development by documenting symptoms, business impact, troubleshooting steps, and collected evidence.
Strong communication skills, including facilitating calls with developers, internal users, suppliers, and stakeholders.
Conversational English at B2 level or equivalent practical proficiency for work-related calls and written communication.
Ability to document solutions and contribute to continuous process improvement.
Preferred: experience in travel or e-commerce, external integrations support, automation, and use of AI tools.

Benefits

Comp & perks

Opportunity to work remotely.
Ambitious and supportive team who love what they do, appreciate each other, and grow together.
Internal programs for adaptation and training, development of soft skills, and leadership abilities.
Partial compensation for participating in external training and conferences.
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
Corporate prices on hotels and travel services.
MyTime Day Off - an extra non-working day without loss of compensation.