Account Manager, Installed Base

Emerson

. Serve as the primary point of contact for existing customers in the DACH region .

Posted 11/11/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building long-term customer relationships and identifying growth opportunities within the DACH region. Proficient in developing tailored service solutions and maximizing customer engagement through effective communication and collaboration.

Highest-signal resume keywords

Fluent German And EnglishExperience In Selling Technical ProductsKnowledge Of Lifecycle ServicesProficiency In CRM SystemsExperience With DCS, SIS, ISW, Or MES Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DegreeSelling Technical ProductsLifecycle Services KnowledgeProject Winning Track RecordService Agreement Experience

Soft Skills

Customer Relationship BuildingNegotiation SkillsCustomer EngagementCollaboration With Internal StakeholdersCustomer Loyalty Strengthening

Tools & Technologies

CRM SystemsMicrosoft Office ApplicationsSales ToolsMarket Intelligence

Industry Keywords

DACH RegionService SolutionsSystem UpgradesTrade FairsCustomer Events

About the role

Key responsibilities & impact

Serve as the primary point of contact for existing customers in the DACH region
Build and further develop long-term customer relationships
Identify individual customer needs as well as growth and optimization opportunities
Develop tailored service and lifecycle solutions
Support system upgrades, system expansions, and long-term service agreements
Identify new business opportunities within the existing customer base
Develop sales and proposal strategies with Inside Sales and relevant internal stakeholders
Collaborate with Account Managers and internal subject-matter experts
Proactively market service, software, and lifecycle solutions
Build relationships at all relevant levels of customer organizations and strengthen customer loyalty
Maximize customer engagement through face-to-face meetings and virtual meetings
Work closely with Inside Sales and operational teams
Represent the company at trade fairs, industry events, and customer events
Use CRM systems, sales tools, and market intelligence to identify and track sales opportunities
Provide transparency into future business developments
Continuously improve performance, reliability, and customer satisfaction

Requirements

What you’ll need

Successfully completed technical vocational training, a technical degree, or a comparable qualification
Several years of experience in selling technical products, solutions, or services
Proven track record of winning projects and service agreements
Knowledge of lifecycle services
Ideally, experience with DCS, SIS, ISW, or MES systems
Fluent German and English, both written and spoken, with strong negotiation skills
Proficiency in CRM systems and standard Microsoft Office applications
Ideally, knowledge of Emerson’s DeltaV distributed control system

Benefits

Comp & perks

Ongoing career development
Mentoring
Training
Leadership opportunities
Financial support for welcoming a new family member, continuing education, or marriage
Additional leave during difficult times
Insurance coverage
Continued salary payment during illness
Bicycle leasing
Psychological support through the Employee Assistance Program
Support from local Mental Health First Aiders
On-site cafeteria
Fresh fruit
Complimentary beverages
Inclusive and appreciative workplace culture
Collaboration in diverse teams