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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical solutions and application support for Fluid and Motion Control products, ensuring customer satisfaction through effective communication and problem-solving. Proficient in managing inquiries and delivering accurate quotations while maintaining organized documentation.
Highest-signal resume keywords
Technical Support ExperienceEngineering Degree or EnrollmentSalesforce FamiliarityStrong Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Engineering CalculationsTechnical SolutionsApplication SupportQuotation ManagementTroubleshootingCustomer Service
Soft Skills
Attention to DetailMultitaskingInitiativeSound JudgmentComposure Under Pressure
Tools & Technologies
SalesforceOracleSAP
Industry Keywords
Fluid ControlMotion ControlCustomer SatisfactionService-Level AgreementsPerformance Metrics
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Identify and provide reliable technical solutions supporting product selection and customer satisfaction
- Perform engineering-based calculations to recommend products for customer applications
- Deliver technical and application support to end users, sales teams, distributors, OEMs, business partners, and subsidiaries
- Partner with sales as a technical advisor and product advocate
- Respond to technical inquiries by phone, email, and chat for Fluid and Motion Control products
- Manage pricing inquiries and requests for quotations for domestic and international products
- Provide application support and accurate quotations based on customer and project requirements
- Collaborate on special projects assigned by team leads and managers
- Troubleshoot warranty and quality issues and provide practical solutions
- Maintain organized, current files, quotes, and documentation
- Meet established service-level agreements and performance metrics
- Serve as the first point of contact for Fluid and Motion Control product and application support
- Track cases and respond to requests in a timely and effective manner
Requirements
What you’ll need- Experience in technical support or customer service (typically 1–3 years)
- A technical degree or active enrollment with 1–2 years completed in Engineering or a related field such as Electrical, Mechanical, Electromechanical, Electronic, or Chemical engineering; not Industrial or Systems engineering
- English proficiency at B2 level or higher
- Ability to manage multiple requests with strong organizational skills
- Willingness to continuously learn and expand technical knowledge
- Familiarity with Salesforce, Oracle, or SAP preferred
- Strong written and verbal communication skills preferred
- Attention to detail and action-oriented approach preferred
- Ability to stay composed under pressure and multitask effectively preferred
- Demonstrated initiative and sound judgment in decision-making preferred
- Must work US business hours and working days, Monday through Friday, 8am to 5pm EST
Benefits
Comp & perks- Ongoing career development
- Mentorship, training, and leadership opportunities
- Inclusive and collaborative workplace culture
- Holiday work paid according to Costa Rican law