Collections Representative – Junior

Emerson

. Support the collection of outstanding invoices from a portfolio of business customers .

Posted 11/3/2026full-timeEscazú • Costa RicaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Accounts Receivable processes, including invoice management and customer account reconciliation, while maintaining strong communication and organizational skills. Capable of collaborating with cross-functional teams to resolve payment issues and enhance collection performance.

Highest-signal resume keywords

Accounts Receivable ManagementCustomer CommunicationInvoice Discrepancy ResolutionMicrosoft Excel ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableInvoice ManagementPayment TrackingReconciliationFinancial Systems Knowledge

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational SkillsCustomer-Focused AttitudeAttention to Detail

Tools & Technologies

Microsoft OfficeExcelWordOutlookERP Systems

Industry Keywords

CollectionsFinanceCustomer ServiceAdministrative SupportPayment Issues

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support the collection of outstanding invoices from a portfolio of business customers
Proactively contact customers by email and phone to follow up on payment status and commitments
Maintain complete and accurate collection notes and customer account information
Assist with reconciliation of customer accounts, including payments, credit memos, and other open transactions
Learn to use customer portals for invoice submission, payment tracking, and dispute follow-up
Identify invoice discrepancies and payment issues and coordinate with relevant internal teams
Collaborate with Customer Operations, Sales, and Finance teams to resolve account questions and payment issues
Monitor assigned accounts, follow through on commitments, and escalate complex or unresolved matters
Support Accounts Receivable past-due targets and collection performance measures
Follow collection procedures, internal controls, and documentation requirements
Participate in training and team activities and contribute process-improvement ideas
Participate in the customer phone queue and respond to inbound invoice, payment, and account inquiries

Requirements

What you’ll need

Bachelor's degree, or current university studies in Business Administration, Finance, Accounting, Economics, or a related field
Interest in developing a career in Collections, Accounts Receivable, Finance, or a related field
English proficiency at B2+ level or above, with the ability to communicate effectively with customers by phone and email
Strong verbal and written communication skills
Strong attention to detail and organizational skills
Knowledge of Microsoft Office tools, particularly Excel, Word, and Outlook
Ability and willingness to learn financial systems, customer portals, and collection processes
Customer-focused attitude and willingness to take ownership of assigned responsibilities
Ability to manage multiple responsibilities while maintaining accuracy
Previous experience in customer service, administrative support, shared services, or finance-related environments is preferred
Understanding of invoices, payments, account balances, or Accounts Receivable processes is preferred
Experience communicating with customers by email or phone is preferred
Familiarity with ERP systems, financial applications, or customer portals is preferred

Benefits

Comp & perks

Competitive benefits plans
A variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Vacation and holiday leave
Mentorship, training, and leadership opportunities
Ongoing career development
Inclusive workplace culture
Flexible work arrangement (hybrid)