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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and relationship management, with a strong focus on problem-solving, data analysis, and effective communication. Proficient in coordinating cross-functional teams to enhance customer satisfaction and drive business growth.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsData Analysis and ReportingCRM and ERP Systems FamiliarityFluency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisReport PreparationInvoice ManagementDispute ResolutionCustomer SupportOrder ManagementAftermarket SupportTroubleshootingBusiness Systems ProficiencyCustomer Relationship Management
Soft Skills
Effective CommunicationCustomer-Focused MindsetAnalytical SkillsCollaborationProblem Analysis
Industry Keywords
IndustrialManufacturingAutomationValvesFlow ControlEngineered ProductsInternational Business EnvironmentSales SupportLogisticsOperations
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the primary point of contact for customer post-delivery support requests
- Build trusted customer relationships by understanding business needs and providing proactive support
- Coordinate with internal teams to address customer concerns and deliver effective solutions
- Connect customers with product training and best-practice guidance
- Monitor and follow up on internal operational activities
- Coordinate with external service providers and internal stakeholders on shipment-related activities
- Manage customer disputes and disputed invoices
- Collect and communicate cost information for accrual accounting processes
- Develop reports, presentations, and customer communications
- Monitor product consumption and usage trends and recommend replenishment solutions
- Promote additional products, spare parts, and service offerings
- Identify and communicate business expansion opportunities to sales
- Recognize business risks and support issue resolution with sales and technical teams
- Assist customers with troubleshooting and problem analysis
- Contribute to continuous improvement initiatives
Requirements
What you’ll need- Experience supporting customers in a customer service, customer experience, inside sales, order management, aftermarket support, or similar business environment
- Ability to communicate effectively with customers and colleagues across different functions and cultures
- Strong problem-solving and analytical skills with the ability to manage multiple priorities simultaneously
- Experience coordinating activities across teams to deliver positive customer outcomes
- Ability to prepare reports, analyze data, and communicate insights clearly
- Customer-focused mindset with a commitment to delivering high-quality service
- Proficiency with business systems and common productivity applications
- Fluency in English, both written and verbal
- Legal authorization to work in Belgium
- Experience working in industrial, manufacturing, automation, valves, flow control, or engineered products environments
- Additional European language skills, particularly French and/or Dutch
- Experience supporting complex customer accounts in an international business environment
- Familiarity with customer relationship management (CRM) and enterprise resource planning (ERP) systems
- Experience handling customer claims, dispute resolution, invoice management, or aftermarket support activities
- Ability to identify commercial opportunities while maintaining a customer-centric approach
- Experience working closely with sales, service, logistics, and operations teams to support account growth and customer success
Benefits
Comp & perks- Ongoing career development
- Mentorship
- Training
- Leadership opportunities
- Inclusive and equitable workplace
- Support to grow and succeed