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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order processing, data management, and compliance with import and export regulations while ensuring high-quality customer service and operational efficiency. Proficient in utilizing ERP systems and Microsoft Office applications to support order execution and maintain data integrity.
Highest-signal resume keywords
Order ProcessingData EntryERP SystemsMicrosoft ExcelCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ValidationData ManagementCompliance VerificationDocumentation MaintenanceOrder-to-Cash Processes
Soft Skills
Verbal CommunicationWritten CommunicationAttention to DetailFlexibilityCollaboration
Tools & Technologies
Microsoft OfficeERP SystemsOrder Management Platforms
Industry Keywords
Supply ChainLogisticsCustomer ExperienceOperational EfficiencyInternal Stakeholders
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Receive, review, validate, and process customer purchase orders
- Enter, upload, and record orders in corporate systems while maintaining data integrity
- Ensure orders are processed within established service levels
- Perform technical order validations and confirm documentation is complete
- Verify compliance with customer, plant, and company requirements before release
- Review customer information for accuracy, completeness, and compliance
- Maintain order documentation in accordance with retention requirements, regulations, and compliance standards
- Support compliance with import and export regulations
- Respond to customer inquiries through multiple channels and provide order updates
- Collaborate with Order Management, Sales, Supply Chain, and other internal teams
- Support operational activities, audits, certifications, and mandatory training
- Meet productivity, quality, and service-level targets
- Contribute to continuous improvement initiatives focused on customer experience and operational efficiency
- Build partnerships with internal stakeholders to support order execution
Requirements
What you’ll need- Currently pursuing or recently completed a degree in Engineering, Business Administration, Logistics, Supply Chain, or a related field
- Strong verbal and written communication skills for interacting with customers and internal stakeholders
- Experience in customer service, order processing, data entry, or related operational activities
- Knowledge of Microsoft Office applications and corporate systems in general
- Strong attention to detail and the ability to manage data and documentation accurately
- Intermediate to advanced Portuguese language proficiency
- Flexibility to meet operational needs and business-required working hours
- Experience serving internal and external customers via email, chat, and phone
- Familiarity with Order-to-Cash (O2C) processes and customer service operations
- Experience with ERP systems or order management platforms, such as Oracle or similar systems
- Advanced Microsoft Excel skills for data management, tracking, and analysis
- Experience working with Sales, Operations, Supply Chain, or customer-focused teams in dynamic environments
Benefits
Comp & perks- Medical, dental, pharmacy, and Wellhub (Gympass) plans
- Life insurance
- Credit union
- Private pension plan
- Employee recognition programs
- Employee resource groups
- Employee assistance program
- Extended parental leave for mothers and fathers through the Empresa Cidadã program
- Guidance, training, and leadership opportunities
- Award-winning employee development programs
- Inclusive, collaborative, and diverse work environment