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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills for professional customer interactions, proficiency in Salesforce for data entry and call outcome recording, and adherence to confidentiality and data privacy protocols. Capable of engaging with customers effectively while following structured guidance and adapting conversations as needed.
Highest-signal resume keywords
Salesforce Data EntryCustomer CommunicationOutbound CallingDigital LiteracyConfidentiality Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesforceData EntryBasic Digital LiteracyStructured Note TakingCRM Systems
Soft Skills
Strong CommunicationPatiencePolitenessProfessionalismAdaptability
Tools & Technologies
OutlookExcelTeamsTelephony ToolsE-Commerce Platforms
Industry Keywords
Customer ServiceTelemarketingRetailHospitalityHelpdesk
About the role
Key responsibilities & impact- Contact assigned customers by phone using Emerson-approved telephony tools and approved call scripts
- Support customers with first-step guidance for SF Commerce registration and first login
- Confirm whether contacted individuals are appropriate contacts for online ordering or digital platform access
- Capture referrals when another contact is more appropriate
- Record call outcomes for every processed record in Salesforce using the specified dispositions
- Record concise, factual customer feedback in Salesforce
- Escalate technical issues, access blockers, complaints, privacy concerns, and sensitive account situations according to the escalation process
- Respect customer contact preferences and flag opt-out or do-not-contact requests
- Participate in daily check-ins, weekly progress reviews, script refreshers, and quality calibration sessions
- Work with the hiring manager and Customer Service stakeholders to ensure consistent execution
- Support Emerson’s internal customer re-engagement campaign for the SF Commerce platform
Requirements
What you’ll need- Student, fresh graduate, or early-career candidate available for a 3 to 4 month temporary assignment
- Availability to work a fixed shift from 13:30 to 22:00
- Strong communication skills suitable for professional customer conversations
- Ability to conduct professional customer conversations in English
- Comfortable making outbound customer calls using a prepared script and adapting the conversation naturally within approved guidance
- Able to capture accurate notes and update Salesforce fields carefully
- Patient, polite, structured, and able to handle basic objections or low-engagement responses professionally
- Basic digital literacy: Outlook, Excel, Teams, browser-based tools, and structured data entry
- Able to follow confidentiality, data privacy, and information-security instructions strictly
- Available for agreed working hours aligned to European and selected North American calling windows
- Preferred: Previous internship, student job, customer service, telemarketing, retail, hospitality, or helpdesk experience
- Preferred: Experience working with MS Office
- Preferred: Familiarity with CRM/Salesforce systems or e-commerce platforms
- Preferred: Additional language capability beyond the primary assigned language
- Preferred: Comfort communicating with B2B customers by phone and email
Benefits
Comp & perks- Ongoing career development
- Mentorship
- Training
- Leadership opportunities
- Inclusive and collaborative workplace culture
- Accessibility assistance or accommodation