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Emerson

Customer Service Representative II, Spanish

Emerson

. Provide professional and efficient customer service and accurate solutions for customer concerns using defined processes, procedures, tools, and systems .

Posted 10/9/2026full-timeMandaluyong • PhilippinesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing professional customer service and support, effectively managing order processes, and resolving customer complaints. Proficient in both English and Spanish, with a strong ability to build customer relationships and deliver high-quality after-sales support.

Highest-signal resume keywords
Customer ServiceOrder ManagementBilingual CommunicationComplaint ResolutionExport Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order EntryOrder MaintenanceQuotation PreparationExport ProcessesCustomer Administration
Soft Skills
Effective CommunicationRelationship BuildingProblem Solving
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Customer SupportCommercial SolutionsResidential SolutionsRIDGIDGreenleeKlauke

About the role

Key responsibilities & impact
  • Provide professional and efficient customer service and accurate solutions for customer concerns using defined processes, procedures, tools, and systems
  • Handle general product information, including price and lead time, warranty, SRA, and RMA requests
  • Provide email and phone support to sales and distribution partners for order entry and maintenance, quotations and proforma, order status, allocation, and shipping discrepancies
  • Handle and resolve customer complaints, including missed shipments, incorrect orders, billing disputes, credit requests, and export-related concerns
  • Perform customer service administration duties, including open order reports and preparing export documents
  • Support Emerson’s Commercial and Residential Solutions Professional Tools business and brands including RIDGID, Greenlee, and Klauke
  • Build strong customer relationships and deliver accurate, responsive, and high-quality after-sales support

Requirements

What you’ll need
  • Bachelor’s degree in any 4-year course
  • Ability to communicate effectively in both English and Spanish
  • At least 1 year of experience in customer service, order management, or other related functions
  • Background in offshore service operations is a plus

Benefits

Comp & perks
  • Competitive benefits plans
  • Variety of medical insurance plans
  • Employee Assistance Program
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans
  • Paid parental leave (maternal and paternal)
  • Vacation leave
  • Holiday leave
  • Career development through mentorship, training, and leadership opportunities