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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service management, order processing, and problem-solving while ensuring compliance with quality management systems and policies. Proficient in utilizing ERP systems like SAP to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
Customer Service ManagementOrder ProcessingERP System Experience (SAP)Bilingual Communication (German and English)Attention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order EntryContract ReviewPrice Policy ApplicationLead Time Feasibility AssessmentExport Document Management
Soft Skills
Proactive ApproachStrong Customer FocusAbility to Manage Multiple PrioritiesEffective Problem SolvingCommitment to Service Perfection
Tools & Technologies
Microsoft OfficeOutlookEmailDigital Tools and Platforms
Certifications & Qualifications
Bachelor’s Degree in Business AdministrationBachelor’s Degree in International Trade
Industry Keywords
Quality Management SystemDAUT PoliciesCommercial RolesTechnical SupportPricing
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Ensure effective provision of customer services and information across telephone, email, and other media
- Manage order processing, fulfilment, problem solving, and order entry
- Check information accuracy and apply contract review, price policy, and ITC requirements
- Follow up daily on the order book and anticipate or resolve customer issues
- Proactively advise customers about potential order delays or issues
- Check feasibility of customer requests regarding lead times, certificates, and required export documents
- Apply customer service procedures and processes in accordance with the Quality Management System and DAUT policies
- Share issues across the team and propose corrective and preventative actions for continuous improvement
- Work with customers, sales teams, and technical support colleagues to improve customer satisfaction and business performance
Requirements
What you’ll need- Bachelor’s degree or equivalent experience in Business Administration or International Trade preferred
- Experience with an ERP system, preferably SAP
- Strong written and verbal communication skills in both German and English
- Experience in commercial roles such as technical support, pricing, or sales
- Attention to detail with a proactive approach
- Ability to manage multiple priorities and work optimally under time pressure
- Strong customer focus and commitment to service perfection
- Comfortable using Outlook, email, Microsoft Office, and related digital tools and platforms
- Experience working with ERP systems (SAP) preferred
Benefits
Comp & perks- Ongoing career development
- Mentorship, training, and leadership opportunities
- Award-winning employee development programs
- Inclusive, collaborative, and diverse workplace culture
- Support to grow and make a lasting impact