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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and order management, with a strong focus on accurate quotation preparation, contract review, and compliance. Proficient in collaborating across teams to enhance customer outcomes and support continuous improvement initiatives.
Highest-signal resume keywords
Customer Service ExperienceOrder ManagementQuotation ManagementMicrosoft Office ProficiencyERP (Oracle & JDE) Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quotation PreparationContract ReviewOrder ProcessingDocumentation ManagementRecord Keeping
Soft Skills
Organisational SkillsCommunication SkillsCollaborationAttention to DetailTime Management
Tools & Technologies
ERP SystemsCRM SystemsMicrosoft Office
Industry Keywords
ManufacturingEngineeringTechnical EnvironmentSales AdministrationTrade Compliance
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Provide professional, accurate, and timely support for customer enquiries
- Act as a key point of contact for quotations, orders, and order status updates
- Prepare and issue accurate quotations according to procedures, pricing guidance, and approval requirements
- Collaborate with Sales, Application Engineering, Product Management, Operations, Supply Chain, and Finance teams
- Review and process customer purchase orders before entry into business systems
- Generate order acknowledgements and associated documentation
- Support contract review activities and identify customer, commercial, documentation, delivery, and compliance requirements
- Communicate with customers and stakeholders about order progress, shipment updates, and service requests
- Maintain customer, quotation, and order information in approved systems and databases
- Support quality, trade compliance, and ethical business practices through accurate record keeping
- Contribute to continuous improvement initiatives
- Work collaboratively across teams to deliver excellent customer outcomes
Requirements
What you’ll need- A higher education qualification, vocational qualification, or equivalent practical experience
- Experience in customer service, customer support, sales administration, order management, or a related field
- Strong organisational and administrative skills with a high level of accuracy
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office applications
- Ability to manage multiple priorities and meet agreed deadlines
- Experience in an industrial, manufacturing, engineering, or technical environment preferred
- Familiarity with ERP (Oracle & JDE) and CRM systems preferred
- Experience supporting international customers, sales organisations, or channel partners preferred
- Knowledge of quotation management, contract review, customer support, or order management processes preferred
Benefits
Comp & perks- Ongoing career development
- Mentorship, training, or leadership opportunities
- Inclusive and supportive workplace culture
- Opportunities to grow professionally
- Innovation, collaboration, and diverse perspectives