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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer engagement and technical application support, with a strong focus on understanding customer needs and delivering tailored solutions. Proficient in managing opportunity progression and building trusted relationships to enhance customer experience.
Highest-signal resume keywords
Customer EngagementTechnical Application SupportIndustrial Automation KnowledgeCollaboration with Sales TeamsBachelor’s Degree in Engineering
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship BuildingProblem SolvingCommunication
Tools & Technologies
Digital Sales ToolsQuoting ToolsCustomer Support Tools
Industry Keywords
InstrumentationMeasurement TechnologiesApplications EngineeringCustomer-Facing SupportInside Sales
About the role
Key responsibilities & impact- Engage with customers, field sales, and service teams to understand application requirements, business objectives, and customer needs
- Provide technical application support and product expertise
- Help customers select, size, configure, and implement solutions
- Review complex opportunities and validate technical accuracy in the quote-to-order process
- Resolve non-standard requirements and guide customers through order fulfillment
- Manage opportunity progression through customer follow-up and purchase order review
- Coordinate with internal stakeholders to ensure successful outcomes
- Build trusted customer relationships and deliver an exceptional customer experience
- Use digital sales, quoting, and customer support tools to streamline processes
- Resolve customer inquiries and clarify requirements for complex applications
- Recommend additional products, services, or solutions to expand customer engagement
- Build knowledge of Emerson technologies, applications, and industries
Requirements
What you’ll need- Bachelor’s Degree in Engineering
- Zero (0) to Two (2) or more years related experience
- Legal authorization to work in the United States without sponsorship now or in the future
- Individuals with temporary visas such as E, F-1 (including OPT or CPT), H-1, H-2, L-1, B, J, or TN are not eligible for hire
- Experience in customer service, inside sales, technical sales, applications engineering, or customer-facing support roles (preferred)
- Experience working with sales, service, or operations teams in a collaborative environment (preferred)
- Knowledge of industrial automation, instrumentation, measurement technologies, or related industries (preferred)
Benefits
Comp & perks- Medical insurance plans
- Dental coverage
- Vision coverage
- Employee Assistance Program
- Profit-sharing retirement plan
- Tuition reimbursement
- Employee resource groups
- Employee recognition
- Career development through mentorship, training, and leadership opportunities
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation leave
- Holiday leave
- Annual merit review process
- Work-life balance