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Emerson

Inside Sales Specialist

Emerson

. Manage a portfolio of customer accounts and support contract renewal activities across Emerson Systems & Software solutions.

Posted 11/5/2026full-timeCluj-Napoca • RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts, contract renewals, and sales support processes while ensuring operational efficiency and customer satisfaction. Proficient in analyzing customer requirements and maintaining accurate contract information within business systems.

Highest-signal resume keywords
Contract AdministrationCustomer Retention StrategiesSales OperationsAnalytical ThinkingMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Contract RenewalsCommercial OperationsOrder ManagementSales SupportCustomer ServiceQuotation PreparationProcess ImprovementOperational EfficiencyLifecycle Service ManagementSubscription Management
Soft Skills
Organizational SkillsTime ManagementCommunication SkillsInterpersonal SkillsCollaboration
Tools & Technologies
Microsoft OfficeERP SystemsCRM SystemsOracleSalesforce
Industry Keywords
Recurring Revenue ModelsMaintenance AgreementsMultinational OrganizationsMatrix OrganizationsCustomer Success

Tech Stack

Tools & technologies
ERPOracle

About the role

Key responsibilities & impact
  • Manage a portfolio of customer accounts and support contract renewal activities across Emerson Systems & Software solutions.
  • Own the end-to-end quote-to-order process, including quotation preparation, contract administration, order processing, and follow-up activities.
  • Proactively monitor upcoming contract expirations and ensure renewals are completed within established timelines.
  • Engage customers to support maintenance agreement, subscription, and lifecycle service renewals.
  • Coordinate with Sales, Customer Care, Factories, Licensing Teams, Finance, Legal, and Operations to execute customer orders successfully.
  • Analyze customer requirements and contract details to prepare accurate commercial offers.
  • Support pricing discussions and identify opportunities to improve renewal success and customer retention.
  • Maintain accurate customer and contract information within the company's business systems and tools.
  • Track portfolio performance against renewal rates, customer retention, and recurring revenue targets.
  • Contribute to process improvement and automation initiatives that enhance operational efficiency and customer experience.

Requirements

What you’ll need
  • University degree.
  • Professional experience in sales support, inside sales, customer service, contract administration, commercial operations, or a similar customer-facing business function.
  • Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
  • Excellent communication and interpersonal skills.
  • Strong analytical thinking and attention to detail.
  • Ability to work independently while collaborating effectively within a global team environment.
  • Proficiency in English, both written and verbal.
  • Good working knowledge of Microsoft Office applications.
  • Preferred: Experience in Inside Sales, Customer Success, Contract Renewals, Commercial Operations, Sales Operations, or Order Management environments.
  • Preferred: Experience with software subscriptions, maintenance agreements, service contracts, or recurring revenue business models.
  • Preferred: Knowledge of ERP and CRM systems such as Oracle, Salesforce, or similar business platforms.
  • Preferred: Advanced Microsoft Excel skills.
  • Preferred: Additional European language skills such as Russian, German, or Italian.
  • Preferred: Experience working in a multinational or matrix organization.

Benefits

Comp & perks
  • Structured onboarding
  • Coaching
  • Opportunities for professional development
  • Continuous learning
  • Innovation and knowledge sharing
  • Collaborative and international work environment
  • Inclusive workplace
  • Employee development programs