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Emerson

Lead Business Systems Analyst

Emerson

. Champion CRM process improvements and best practices across the MEA region .

Posted 10/7/2026full-timeMandaluyong • PhilippinesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM process improvements, user engagement, and data governance to enhance customer experiences and drive business decisions. Proficient in leveraging Salesforce and other CRM platforms to support cross-functional collaboration and technology solutions.

Highest-signal resume keywords
CRM Process ImprovementSalesforce ExperienceData Governance PracticesStakeholder EngagementBusiness Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business AnalysisProcess ImprovementData Quality ManagementReporting and AnalyticsChange Management
Soft Skills
Problem-SolvingCommunication Skills
Tools & Technologies
SalesforceOracle CRMMicrosoft DynamicsMyEmerson
Industry Keywords
Customer EngagementDigital TechnologiesAI and AutomationCross-Functional Collaboration

Tech Stack

Tools & technologies
Oracle

About the role

Key responsibilities & impact
  • Champion CRM process improvements and best practices across the MEA region
  • Drive CRM adoption, user engagement, and change management initiatives
  • Support Salesforce readiness activities, including process alignment, training, and business engagement
  • Improve customer and account data quality through data governance practices
  • Enhance digital customer experiences through platforms such as MyEmerson
  • Deliver reporting, analytics, and insights that support business decisions
  • Explore AI, automation, and digital technologies to improve productivity and customer engagement
  • Partner with Sales, Marketing, Customer Care, and Global IT teams to improve business processes and customer engagement

Requirements

What you’ll need
  • Bachelor's degree in Business, Information Technology, Engineering, or a related field
  • 5+ years of experience in business analysis, CRM, process improvement, or related areas
  • Experience with Salesforce, Oracle CRM, Microsoft Dynamics, or similar CRM platforms
  • Strong stakeholder engagement, problem-solving, and communication skills
  • Experience working across teams delivering business and technology solutions

Benefits

Comp & perks
  • Competitive benefits plans
  • Variety of medical insurance plans
  • Employee Assistance Program
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans
  • Paid parental leave (maternal and paternal)
  • Vacation leave
  • Holiday leave
  • Ongoing career development
  • Mentorship, training, and leadership opportunities
  • Award-winning employee development programs