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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in mailbox management, CRM systems, and report generation while effectively collaborating with team members and communicating with customers. Capable of managing customer inquiries and maintaining accurate records in various business systems.
Highest-signal resume keywords
Mailbox ManagementCRM SystemsOracle Business SystemsMicrosoft Office ApplicationsAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Report GenerationData LoggingCustomer Account VerificationTransaction Record ManagementEmail Monitoring
Soft Skills
Effective CommunicationTeam CollaborationIndependent WorkProblem Solving
Tools & Technologies
SharePointFileNetEDocsOCM/WCCSSRS
Industry Keywords
Business ProcessesWorkload ManagementEscalation ManagementCustomer ServiceHigh-Quality Reporting
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Support customer and business operations through effective mailbox management
- Complete structured training and shadowing on the LLLP mailbox, CRM, Oracle basic navigation, and Measurement Solutions
- Log inquiries and record new customers
- Save, upload, and archive communication records in OCM/WCC, CRM, Shared Folders, and SharePoint
- Generate transaction records, including CRM Logging and SSRS Reports
- Monitor incoming emails in the LLLP mailbox
- Acknowledge receipt of customer emails, purchase orders, and requests for quotation
- Verify new customer accounts and coordinate with the Customer Vendor Data Hub team to create accounts in business systems
- Allocate requests, tasks, and emails to the appropriate individual or support group through workload and escalation management
Requirements
What you’ll need- Bachelor's degree in any 4-year course
- Fresh graduates are welcome to apply
- Proficiency in English communication skills
- Basic knowledge of Microsoft Office applications
- Knowledge of applicable business processes and systems tools, including Oracle Business Systems, FileNet, eDocs, SharePoint, and Buttons
- Strong analytical skills
- Ability to work independently and generate accurate, high-quality reports
- Ability to communicate ideas and collaborate with people at any level
- Ability to work effectively in a team environment
Benefits
Comp & perks- Structured training program and shadowing session conducted by the Systems and Training team and leaders
- Ongoing career development
- Mentorship, training, and leadership opportunities
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation leave
- Holiday leave