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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex, cross-functional projects with a focus on business transformation and change management. Proficient in project planning, risk management, and facilitating stakeholder engagement to drive successful outcomes.
Highest-signal resume keywords
Project ManagementChange ManagementStakeholder EngagementAgile MethodologiesBusiness Transformation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningRisk ManagementProcess DesignDecision-Making FacilitationScope DefinitionMilestone TrackingUser Adoption StrategiesCross-Functional CollaborationPerformance MeasurementSystem Implementation
Soft Skills
Executive CommunicationLeadershipProblem-SolvingFeedback ProvisionConsensus Building
Tools & Technologies
CRM SystemsCPQ ToolsQuoting ToolsOmnichannel Solutions
Certifications & Qualifications
PMPPgMP
Industry Keywords
Business TransformationGlobal OrganizationProcess Change InitiativesChange ManagementCross-Functional Projects
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead business transformation projects that improve Services operations, enable scale, and strengthen customer outcomes
- Translate strategic priorities into executable project plans covering scope, priorities, milestones, risks, and success measures
- Manage multiple concurrent projects or workstreams and align priorities, dependencies, and next steps
- Structure complex initiatives by clarifying decisions, ownership, timelines, risks, and tradeoffs
- Provide leadership with status updates, actionable recommendations, and early visibility into issues
- Partner with cross-functional teams and external partners to drive process, system, and operating model changes from planning through launch readiness
- Drive accountability for commitments, decisions, and deliverables across teams without direct reporting authority
- Support post-launch adoption to ensure initiatives deliver expected business value
Requirements
What you’ll need- Bachelor's degree in Business, Engineering, or a related field, or equivalent practical experience
- 7+ years of experience managing complex, cross-functional projects or programs in a global organization
- Experience translating business cases or strategies into project plans with clear milestones and measurable results
- Facilitation skills for decision-making, process/service design, scope definition, and stakeholder consensus
- Strong skills in project planning, risk management, facilitation, and executive communication
- Experience driving change management and communications for owned initiatives at all stages and with different audience levels
- Experience partnering with IT teams or external vendors on system or process implementations
- Ability to identify gaps and provide feedback to project team members to achieve quality outputs
- English language proficiency with effective oral and written communication skills
- PMP, PgMP, or equivalent project management certification preferred
- Experience with business transformation, commercial systems such as CRM, CPQ, or quoting tools, or process change initiatives preferred
- Experience with Agile or hybrid project delivery methodologies preferred
- Experience leading change management and driving user adoption preferred
- Experience with omnichannel projects preferred
Benefits
Comp & perks- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Vacation and holiday leave
- Ongoing career development
- Mentorship, training, and leadership opportunities