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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in Salesforce platform administration, configuration, and security, with a strong focus on governance, data management, and operational support. Proven ability to develop user training materials and reports while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
Salesforce AdministrationFlow BuilderData CloudStakeholder ManagementSalesforce Advanced Administrator
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ConfigurationUser Access AdministrationData ManagementReportingValidation RulesApproval ProcessesEnvironment ManagementOperational SupportDeployment CoordinationBusiness Workflows
Soft Skills
Excellent CommunicationCross-Functional Collaboration
Tools & Technologies
SalesforceData CloudAgentforceLightning ApplicationsGovernance Controls
Certifications & Qualifications
Salesforce Advanced AdministratorPlatform App BuilderSales Cloud ConsultantService Cloud ConsultantAI Associate
Industry Keywords
Enterprise CRM TransformationData StewardshipEnterprise Data GovernanceManufacturing CloudB2B
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Administer user access, permission sets, role hierarchies, sharing configurations, queues, public groups, and security controls
- Configure objects, fields, record types, page layouts, Lightning applications, validation rules, Flow automation, approval processes, case management, and business workflows
- Recommend scalable, configuration-first solutions aligned with Salesforce best practices and Northstar architectural standards
- Maintain configuration inventories, process guides, platform documentation, and administration standards
- Administer least-privilege, role-based security models and support segregation-of-duty requirements
- Partner with Cybersecurity, Privacy, Compliance, and Audit teams on governance reviews, access certifications, and regulatory requirements
- Coordinate releases, deployments, environment refreshes, seasonal release assessments, and production-readiness activities
- Monitor platform health, performance, adoption, controls, and system stability while managing operational risk
- Serve as a Salesforce subject matter expert and trusted advisor to stakeholders across Business Groups and World Areas
- Develop user guides, knowledge articles, training materials, onboarding activities, office hours, and enablement workshops
- Partner with Data Governance and Master Data Management teams to improve customer, account, contact, partner, and opportunity data quality
- Develop reports, dashboards, scorecards, and metrics for adoption, utilization, data quality, and business performance
- Support Data Cloud and Agentforce administration, identity resolution, governance controls, responsible AI practices, and operational monitoring
Requirements
What you’ll need- Experience in Salesforce platform administration, configuration, security, sharing, data management, reporting, and environment management
- Knowledge of Flow Builder, declarative automation, validation rules, approval processes, and deployment coordination
- Understanding of Salesforce governance, release management, operational support practices, and enterprise integration concepts
- Foundational knowledge of Data Cloud, Agentforce, identity management, and data quality controls
- Minimum of 5 years of Salesforce administration experience, including support for a complex global enterprise and large-scale user community
- Experience supporting enterprise CRM transformation programs and managed service or implementation partners
- Excellent communication, stakeholder management, and cross-functional collaboration skills
- Ability to support a globally distributed user base and balance responsiveness with governance
- Preferred: Bachelor's degree in Information Systems, Computer Science, Business, Engineering, or a related discipline
- Preferred experience supporting a Salesforce Center of Excellence operating model
- Preferred experience with Data Cloud, Agentforce, Manufacturing Cloud, and Experience Cloud
- Preferred experience with industrial manufacturing, B2B, MDM, CDM, data stewardship, or enterprise data governance
- Preferred certifications: Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, AI Associate, Agentforce Specialist, and Data Cloud Consultant
Benefits
Comp & perks- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Employee recognition
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation leave
- Holiday leave
- Ongoing career development
- Mentorship, training, and leadership opportunities