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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce platform administration, configuration, and governance, ensuring alignment with security policies and compliance frameworks. Proven ability to manage vendor relationships, platform roadmaps, and operational metrics while effectively communicating with executive stakeholders.
Highest-signal resume keywords
Salesforce Platform AdministrationSalesforce Administrator CertificationVendor GovernanceSecurity And Compliance FrameworksStrategic Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ConfigurationRelease ManagementOrg Health MonitoringLicense ManagementEntitlement TrackingMulti-Org GovernanceTechnical Debt ManagementPlatform Limits ManagementOperational Metrics ManagementSalesforce Product Portfolio Understanding
Soft Skills
Executive CommunicationCross-Functional InfluenceOperational Discipline
Tools & Technologies
Sales CloudService CloudData CloudAgentforceManufacturing Cloud
Certifications & Qualifications
Salesforce Administrator Certification
Industry Keywords
SOXGDPRData ResidencyAudit ReadinessAccess Controls
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own the long-term health, strategic direction, and enterprise roadmap for Emerson's Salesforce platform
- Translate Business Group capability needs into a prioritized Salesforce platform roadmap
- Partner with the Architecture Review Board, Salesforce Center of Excellence, and workstream teams to enforce governance, design standards, release discipline, and decision rights
- Monitor platform limits, org health, release impacts, adoption risks, technical debt, and configuration complexity
- Maintain intake, prioritization, and release governance for enhancements, new Salesforce products, and enterprise-level changes
- Manage Salesforce licenses, entitlements, usage, renewals, and vendor commercial relationships
- Represent Emerson in Salesforce customer councils, strategic account discussions, product roadmap conversations, and partner governance forums
- Evaluate new Salesforce capabilities and ecosystem tools against business value, platform fit, cost, risk, and enterprise readiness
- Coordinate with Procurement, Legal, Finance, Security, and IT leadership on agreements, compliance obligations, and vendor performance
- Ensure Salesforce operations align with security policies, data governance frameworks, audit requirements, regulatory obligations, and enterprise architecture standards
- Partner with Security, Data, and Architecture leaders on access models, data protection, sandbox strategy, release controls, and operational risk management
- Define platform operating metrics and executive reporting for platform health, adoption, compliance, cost, releases, support performance, and backlog transparency
- Build durable platform operating practices that reduce customization sprawl, protect the global template, and support sustainable internal ownership
Requirements
What you’ll need- Salesforce platform administration, configuration, security, release management, sandbox strategy, and org health monitoring
- License management, entitlement tracking, vendor governance, and commercial stewardship for enterprise software platforms
- Multi-org governance, platform limits, technical debt management, release intake, and environment strategy
- Understanding of Salesforce product portfolio, including Sales Cloud, Service Cloud, Data Cloud, Agentforce, Manufacturing Cloud, and partner ecosystem tools
- Security and compliance frameworks including SOX, GDPR, data residency, audit readiness, and access controls
- Executive communication and platform storytelling for CIO, commercial, finance, and Business Group stakeholders
- Cross-functional influence without direct authority across business, IT, Architecture, Security, Data, Procurement, Legal, and vendor teams
- Strategic planning connecting platform investments to enterprise outcomes and measurable business value
- Operational discipline and ability to manage competing priorities across a complex global implementation
- Salesforce Administrator certification required
- 8+ years of Salesforce platform management, administration, product ownership, or enterprise application leadership experience
- Demonstrated experience governing Salesforce in a complex, global, multi-business environment
- Experience managing platform roadmaps, release governance, vendor relationships, licensing, compliance, and operational metrics
- Bachelor's degree required in Information Systems, Computer Science, Business, Engineering, or a related field
- Master's degree or MBA preferred
Benefits
Comp & perks- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation leave
- Holiday leave
- Ongoing career development
- Mentorship, training, and leadership opportunities
- Award-winning employee development programs
- Approximately 10-20% global travel