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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication in English, with a focus on managing customer inquiries and order processing using Oracle and Salesforce. Possesses a solid understanding of back-office operations and the ability to support sales processes in a multinational environment.
Highest-signal resume keywords
Oracle Order EntrySalesforceCustomer ServiceAccount ManagementBack-Office Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingQuote TransactionsData ManagementBasic Computer SkillsTreatment Understanding
Soft Skills
Effective CommunicationTime ManagementSelf-Starter AttitudeCustomer Service AttitudeProblem-Solving
Tools & Technologies
OracleSalesforceOutlook
Industry Keywords
Shared ServicesMultinational CompaniesSales Opportunity ManagementCustomer ExperiencePost-Sales Assistance
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Understand and interact with T&M departments, processes, and applications to support customer needs
- Support sales opportunity management for strategic customers by fulfilling requests or advancing them to the appropriate path
- Provide basic treatment understanding of strategic customers throughout the sales and post-sales cycle
- Resolve customer issues promptly to provide an efficient customer experience
- Process standard and non-standard orders and quote transactions across multiple sales channels using Oracle Order Entry, Salesforce, Outlook, and other internal applications
- Follow up with customers by phone and email on pending actions
- Support customer inquiries regarding order creation or modification, product availability, service delivery, repair status, and account information
- Assist Sales throughout the buying cycle with transactional support and purchase-process information
- Build and manage customer data records in Oracle before transferring calls to Technical Sales and Support
- Handle inbound customer service calls for orders and quotes from strategic customers in the Americas
- Lead incoming calls for Sales, Technical Support, post-sales assistance, and general inquiries in the Americas
Requirements
What you’ll need- Advanced English level (B2+) with excellent reading, writing, and verbal communication skills
- Bachelor's Degree completed or advanced student status, preferably in Engineering-related careers
- 2-3 years of experience in back-office operations, preferably within Shared Services or multinational companies
- Ability to work full-time with a flexible 8-hour workday between 6 am and 7 pm CST, Monday-Friday
- Availability to work overtime as business needs require
- Ability to communicate effectively with customers from the United States regarding product orders, services, and account inquiries
- Proficient in computer usage and basic computer skills
- Strong customer service attitude, positive outlook, excellent work ethic, and aim to succeed
- Effective time management skills and self-starter attitude
- Ability to handle multiple duties and tasks on time to meet defined service levels
- Ability to take ownership of customer needs and demonstrate initiative
- Interest in learning new business applications and enterprise software
- Skills and interest in learning and improving processes
- Oracle order entry and application experience is a plus
- Expertise in Account Management and differentiated account treatment strategy is preferred
Benefits
Comp & perks- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition programs
- Flexible time off plans
- Vacation and holiday leave
- Ongoing career development
- Mentorship, training, and leadership opportunities
- Career growth opportunities in people management, quality management, workforce management, sales-related roles, and other Shared Services Center roles