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Emerson

Staff Education Services Operations Specialist

Emerson

. Own and deliver regional Education Services revenue, bookings, margin, utilization, and growth targets .

Posted 10/9/2026full-timeEscazú • Costa RicaLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business development and channel management, with a strong focus on achieving revenue growth and managing distributor relationships. Proficient in developing strategic business plans, forecasting, and performance metrics to drive success in Education Services and related industries.

Highest-signal resume keywords
Business DevelopmentChannel ManagementRevenue GrowthStrategic PlanningPerformance Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Business DevelopmentChannel ManagementRevenue GrowthForecastingPerformance MetricsNegotiationCommercial AgreementsTraining ServicesCustomer Relationship ManagementMarket Analysis
Soft Skills
Verbal CommunicationWritten CommunicationRelationship BuildingProblem SolvingCollaboration
Industry Keywords
Education ServicesTraining ProgramsCertification ServicesWorkforce DevelopmentIndustrialTechnologyAutomation

About the role

Key responsibilities & impact
  • Own and deliver regional Education Services revenue, bookings, margin, utilization, and growth targets
  • Develop and execute a multi-year regional business growth strategy
  • Drive pipeline generation and conversion activities
  • Identify new market opportunities, customer segments, and expansion strategies
  • Lead forecast planning, business reviews, and performance reporting for regional leadership
  • Identify risks to business objectives and implement corrective actions
  • Build relationships with Sales Leaders, Account Managers, Customer Success teams, and Business Unit leaders
  • Partner with sales teams on strategic opportunities and account planning
  • Position Education Services as part of customer success and digital transformation initiatives
  • Participate in customer briefings, commercial discussions, and strategic account reviews
  • Own the regional distributor strategy
  • Develop distributor and channel partner relationships
  • Establish performance metrics and business plans with distributors and channel partners
  • Identify, onboard, and develop Authorized Training Partners
  • Monitor Authorized Training Partner performance against revenue, quality, utilization, and customer satisfaction objectives
  • Lead Authorized Training Partner contract negotiations, renewals, compliance activities, and performance reviews
  • Build and maintain key customer stakeholder relationships
  • Lead commercial discussions and training agreement negotiations
  • Act as an escalation point for significant customer concerns
  • Collaborate across functions to support regional business objectives and provide market and customer insights

Requirements

What you’ll need
  • 3+ years of experience in business development, channel management, sales, account management, or training services
  • Proven track record of achieving revenue and growth targets
  • Experience managing distributors, channel partners, or indirect sales networks
  • Experience presenting to senior decision-makers and customer leadership teams
  • Demonstrated success negotiating commercial agreements and resolving business challenges
  • Experience developing business plans, forecasting, and managing key performance indicators
  • Strong financial acumen with the ability to analyze business performance and identify growth opportunities
  • Professional verbal and written communication skills in English and Spanish
  • Preferred: Experience in Education Services, training programs, certification services, or workforce development solutions
  • Preferred: Experience working within industrial, technology, automation, or related industries

Benefits

Comp & perks
  • Competitive benefits plans
  • Variety of medical insurance plans
  • Employee Assistance Program
  • Employee resource groups
  • Recognition programs
  • Flexible time off plans
  • Vacation leave
  • Holiday leave
  • Ongoing career development, including mentorship, training, and leadership opportunities