Staff Operations Manager

Emerson

. Serve as the primary point of contact for assigned accounts and participate in regular meetings .

Posted 9/29/2026full-timeSan José Central • Costa RicaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and operational relationship building, with a strong analytical and problem-solving approach. Proficient in managing customer assets and entitlements while effectively collaborating across various functions and geographies.

Highest-signal resume keywords

Account Management ExpertiseSales Support ExperienceAnalytical Problem-SolvingStrong Communication SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales OperationsAnalytical SkillsProblem-SolvingCRM ToolsProject Management Principles

Soft Skills

Relationship BuildingCollaborationMentorshipInfluencing Skills

Industry Keywords

Shared Service CentersSales CycleOperational TransactionsQuarterly Business ReviewsChannel Options

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned accounts and participate in regular meetings
Maintain strong operational relationships with partners
Act as a trusted, collaborative partner for internal and external collaborators
Establish and nurture relationships with procurement, accounts payable, buyers, and sales account representatives
Manage customer assets and entitlements, identify opportunities, and address roadblocks
Identify continuous-improvement opportunities throughout the sales cycle
Partner with Sellers to streamline the business closing process
Support mentorship and training for peers and customers
Recommend ad-hoc technical and operational solutions within operational transactions
Define and deliver analytics based on partners’ care-about, evaluation criteria, and methodology
Provide input into quarterly business reviews and scorecard reviews
Recommend purchasing and channel options
Manage blocking issues and improve non-standard commercial terms and processes

Requirements

What you’ll need

Bachelor’s degree in a technical, business, or communications field, or equivalent experience
2-3 years of experience in Shared Service Centers
Expertise in account management and differentiated account treatment strategy
Experience within a sales or operational function
Analytical, problem-solving, and self-starter approach
Proficiency in computer usage and MS Office skills
Experience supporting a field sales organization, including CRM tools and processes
Ability to work effectively in an ambiguous environment
Strong communication skills with the ability to deliver clear, concise updates to various audiences
Effective at building and influencing relationships
Experience working across various geographies and functions
Advanced English skills (B2+) for excellent reading, writing, and verbal communication
Knowledge of project management principles (preferred)
Prior experience in a sales role (preferred)

Benefits

Comp & perks

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition programs
Flexible time off plans
Vacation and holiday leave
Mentorship, training, and leadership opportunities
Award-winning employee development programs
Inclusive and collaborative workplace culture