Customer Support

• Answer a high volume of inbound calls and maintain a rapid response rate according to agreed Service Level Agreements (SLAs)
• Make outbound calls to merchants, programs, or cardholders as needed
• Professionally communicate in all formats, both internally and externally
• Identify solutions to defuse customer frustration and minimize escalations to Team Leads and Managers whenever possible
• Establish and maintain effective working relationships with customers and EML team members
• Maintain regular, consistent, and professional attendance and punctuality
• Translate documentation when bi/tri-lingual
• Pursue personal development of professional skills and technical knowledge necessary for effective role performance
• Perform other duties as assigned

Explore Customer Service Representative at EML. Review requirements and application details.

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Customer Service Representative