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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in workers compensation legislation and account management, with a strong focus on client relationship building, service delivery coordination, and business development. Capable of providing technical advice and identifying opportunities for service improvement and innovation.
Highest-signal resume keywords
Workers Compensation ExperienceBusiness DevelopmentAccount ManagementLegislative KnowledgeRelationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Service PlansClaims Performance MonitoringTechnical Support CoordinationAnalytical SkillsPresentation Skills
Soft Skills
Communication SkillsInfluencing SkillsCollaboration Skills
Certifications & Qualifications
Current Australian Driver's Licence
Industry Keywords
Workers CompensationPersonal InjurySelf-Insurance SchemesNSWVictoriaSouth Australia
About the role
Key responsibilities & impact- Build and maintain relationships with key clients, employers, brokers and intermediaries
- Develop and implement client service plans
- Coordinate service delivery, employer training and technical support
- Monitor claims performance and work with operational teams to address issues and resolve complaints
- Identify opportunities for service improvement, portfolio retention and business growth
- Prepare executive reviews, tenders and proposals
- Present to industry representatives, intermediaries and clients
- Provide specialist technical advice on workers compensation matters and legislative changes
- Identify opportunities for continuous improvement and innovation
Requirements
What you’ll need- Relevant experience in workers compensation, personal injury or account management
- Demonstrated experience in business development or national account management within a fast-paced business environment
- Experience across multiple workers compensation jurisdictions or self-insurance schemes highly regarded
- Strong understanding of workers compensation legislation and regulations, particularly across NSW, Victoria and/or South Australia
- Excellent analytical, presentation and communication skills
- Strong relationship management skills and ability to influence and collaborate with internal and external stakeholders
- Current Australian driver's licence
Benefits
Comp & perks- Reward & Recognition program
- Work-from-home flexibility after probation, subject to performance
- Choice of monthly rostered days off or a 9-day fortnight after probation, subject to performance
- Fitness Passport with heavily discounted access to local gyms, pools and fitness facilities
- Discounts at 350+ retailers via RewardsHub
- Discounts with corporate banking, super and private health insurance partners
- Corporate wellbeing program, including gym and health insurance discounts
- Comprehensive learning and development
- Employee Assistance Program with professional medical advice and safety features for employees and their families
- Company-wide celebration events
- Annual incentive scheme
- Regular salary reviews