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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing superannuation insurance claims, ensuring compliance with legislation and regulatory requirements while providing empathetic support to members and their families. Proficient in developing claims management strategies and maintaining accurate records throughout the claims process.
Highest-signal resume keywords
Superannuation Claims ManagementLife Insurance Claims ManagementRegulatory ComplianceEmpathetic CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AssessmentTotal and Permanent Disability ClaimsIncome Protection ClaimsTerminal Illness ClaimsDeath Benefit ClaimsClaims Management StrategiesRecord KeepingWritten Correspondence
Soft Skills
Interpersonal SkillsProfessional Phone MannerAbility to Manage Sensitive ConversationsCompeting Priorities Management
Industry Keywords
SuperannuationLife InsurancePersonal Injury ClaimsClaims ProcessesLegislation
About the role
Key responsibilities & impact- Manage a portfolio of superannuation insurance claims within agreed timeframes
- Develop and implement claims management and member communication strategies
- Assess and manage Total and Permanent Disability, Income Protection, Terminal Illness and Death Benefit claims
- Ensure claims comply with legislation, fund rules and regulatory requirements
- Support members, representatives and beneficiaries throughout the claims process
- Communicate difficult or adverse claim outcomes with empathy and professionalism
- Maintain accurate claim records, file notes and written correspondence
- Collaborate with internal teams and external stakeholders for effective, timely claims management
Requirements
What you’ll need- Previous experience in superannuation, life insurance or personal injury claims management
- Sound understanding of claims processes, relevant legislation and regulatory requirements
- Strong communication and interpersonal skills
- Confident and professional phone manner
- Ability to manage sensitive conversations and deliver difficult outcomes with empathy and professionalism
- Excellent attention to detail
- Ability to manage competing priorities
- Ability to maintain accurate records and prepare clear written correspondence
- Genuine passion for supporting members and their families during challenging times
- Experience in superannuation or life insurance claims highly regarded
Benefits
Comp & perks- Flexibility to work from home after probation, subject to performance
- Choice between monthly rostered days off or a 9-day fortnight
- Reward & Recognition program
- Fitness Passport with heavily discounted access to gyms, pools and fitness facilities
- Discounts at 350+ retailers via RewardsHub
- Discounts with corporate banking, super and private health insurance partners
- Corporate wellbeing program, including gym and health insurance discounts
- Comprehensive learning and development
- Employee Assistance Program with professional medical advice and safety features for employees and families
- Company-wide celebration events
- Annual incentive scheme
- Regular salary reviews