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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing superannuation teams, driving operational performance, and fostering a high-performing culture. Proficient in stakeholder management, continuous improvement, and navigating regulatory requirements within the financial services sector.
Highest-signal resume keywords
Team LeadershipStakeholder ManagementOperational Performance ManagementContinuous ImprovementRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementPerformance MonitoringClaims ManagementOperational EfficiencyData Interpretation
Soft Skills
CommunicationNegotiationInfluencingProblem-SolvingCoaching
Tools & Technologies
Microsoft Office SuiteBusiness Systems
Industry Keywords
SuperannuationFinancial ServicesInsuranceGovernanceLegislative Requirements
About the role
Key responsibilities & impact- Lead and drive the strategic direction, operational performance and ongoing development of the Superannuation team
- Ensure business objectives and performance targets are achieved
- Oversee a customer-centric operating model throughout members' superannuation claims journey
- Monitor team performance against KPIs and service standards
- Identify opportunities to improve efficiency, productivity and service delivery
- Build and maintain relationships with superannuation funds, internal stakeholders and external service providers
- Lead, coach and develop team members
- Foster a collaborative, accountable and high-performing culture aligned with EML's values
- Drive continuous improvement across processes, systems and the member experience
- Manage team resources, budgets and operational priorities
- Monitor superannuation industry developments, legislative requirements and emerging trends
- Ensure the team responds effectively to changes and manages operational risks
Requirements
What you’ll need- Demonstrated experience in a similar management or leadership role, ideally within superannuation, insurance, financial services or claims management
- Proven experience leading, coaching and developing teams to achieve operational targets and deliver strong performance
- Strong stakeholder management skills
- Excellent communication, negotiation, influencing and problem-solving skills
- Strong commercial acumen, including experience managing budgets, resources and operational performance
- Ability to identify continuous improvement opportunities and translate them into practical outcomes
- Sound understanding of risk management, governance and legislative requirements within a regulated environment
- Intermediate to advanced computer literacy
- Proficiency across the Microsoft Office suite
- Ability to navigate business systems, interpret data and use technology to monitor and report on team performance
Benefits
Comp & perks- Reward & Recognition program
- Work-from-home flexibility after probation, subject to performance
- Choice of monthly rostered days off or a 9-day fortnight after probation, subject to performance
- Fitness Passport with heavily discounted access to local gyms, pools and fitness facilities
- Discounts at 350+ retailers via RewardsHub
- Discounts with corporate banking, super and private health insurance partners
- Corporate wellbeing program, including gym and health insurance discounts
- Comprehensive learning and development
- Employee Assistance Program with access to professional medical advice and safety features for employees and their families
- Company-wide celebration events
- Annual incentive scheme
- Regular salary reviews