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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical expertise in the Victorian workers compensation scheme, with a focus on compliance, strategic initiatives, and stakeholder relationship management. Proven ability to provide support and guidance to claims teams while achieving performance measures and managing emerging trends.
Highest-signal resume keywords
Victorian Workers Compensation Scheme ExpertiseClaims Management Process SupportStakeholder Relationship ManagementStrategic ThinkingProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Time ManagementNegotiating SkillsCoachingSupporting Others
Industry Keywords
WorkSafe Victoria GuidelinesClaims Management PracticesCompliance MeasuresPerformance MeasuresEmerging Trends
About the role
Key responsibilities & impact- Provide technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
- Assist claims teams in achieving performance measures
- Review and provide feedback on current claims management practices and procedures
- Identify and manage emerging trends
- Develop strategic initiatives and procedures to achieve service, performance and compliance measures
- Build and maintain strong collaborative relationships with internal and external stakeholders
- Assist with organisational compliance with legal, governance and WorkSafe Victoria agent requirements
Requirements
What you’ll need- Strong technical experience within the Victorian workers compensation scheme is mandatory
- Previous experience as a technical specialist or similar role in workers compensation claims is preferred
- Experience managing relationships and competing stakeholder priorities
- Superior time management and negotiating skills
- Exceptional problem-solving and strategic thinking skills
- Experience coaching and supporting others
- Commitment to helping others
Benefits
Comp & perks- Reward & Recognition program
- Flexibility to work from home after probation, subject to performance
- Choice between monthly rostered days off or a 9-day fortnight after probation, subject to performance
- Fitness Passport with heavily discounted access to local gyms, pools and fitness facilities
- Discounts at 350+ retailers via RewardsHub
- Discounts with corporate banking, super and private health insurance partners
- Corporate wellbeing program, including gym and health insurance discounts
- Comprehensive learning and development
- Employee Assistance Program with access to professional medical advice and safety features for employees and their families
- Company-wide celebration events
- Annual incentive scheme
- Regular salary reviews