Emora Health

Product Operations

• Build and run Emora's Client Experience function, including offshore associates and AI agents
• Hire, coach, and manage the team while maintaining close involvement in quality and difficult client issues
• Personally handle difficult client escalations involving clinicians, fees, billing, clinician transitions, and public reviews
• Define communication approaches for challenging client situations
• Build resolution frameworks for cases not covered by standard procedures
• Identify recurring friction across onboarding, scheduling, billing, and care transitions
• Size the impact of recurring problems and translate findings into product requirements, workflow changes, and automation with Product and Engineering
• Decide where AI agents handle work and where human intervention is needed, continually improving that division
• Own the Client Experience scorecard and connect it to retention, lifetime value, and churn
• Partner with Clinical and Operations to ensure smooth care-transition handoffs
• Potentially extend the approach to provider experience, credentialing, and revenue cycle management

Explore Client Experience Lead, Product & Operations at Emora Health. Review requirements and application details.