Academic Technology Specialist II – AV Support

Emory University

. Analyze, design, recommend, and implement specialized and advanced technologies supporting the University’s teaching and learning mission .

Posted 9/22/2026full-timeAtlanta • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing, designing, and implementing advanced technologies to support educational missions, with a strong focus on system administration, troubleshooting, and training. Proficient in managing AV systems and collaborating with faculty to enhance instructional technology.

Highest-signal resume keywords

System AdministrationAV Technology SupportTraining DevelopmentTroubleshootingTechnology Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System AdministrationAV Technology SupportTroubleshootingPreventative MaintenanceUser Guidelines CreationSoftware UpgradesEquipment InstallationData AnalysisHardware ConfigurationDiagnostics Evaluation

Soft Skills

ListeningConsultationCommunicationCollaborationTraining

Tools & Technologies

Academic SystemsMonitoring ToolsHardware InfrastructureSoftware SystemsVideo Technologies

Industry Keywords

Instructional DesignInteractive MediaGraphic DesignClassroom TechnologyService Level Standards

About the role

Key responsibilities & impact

Analyze, design, recommend, and implement specialized and advanced technologies supporting the University’s teaching and learning mission
Lead software upgrades and equipment replacements
Consult with faculty to implement system enhancements and modifications
Provide system administration for academic systems and applications
Conduct advanced-level troubleshooting to mitigate equipment failures and improve processes
Review and create user guidelines and standard operating procedures for supported hardware infrastructure and academic applications
Evaluate diagnostics and monitoring tools and recommend ways to prevent incidents and outages
Design and implement preventative maintenance processes and procedures
Analyze and share repair and maintenance activity data and associated expenses for future planning
Research software and hardware systems to build staff competencies and efficiencies and meet service level standards
Advise and consult with faculty on best practices in classroom and instructional technologies
Assist in training student staff to provide agreed-upon and monitored service levels
Configure and maintain images and/or systems with up-to-date supported software and security
Prepare, organize, and deploy hardware upgrades and replacements
Develop and coordinate one-on-one and group training sessions for faculty, staff, and students
Partner with vendors and departments on technology design
Perform related responsibilities as required

Requirements

What you’ll need

A bachelor's degree and two years of experience in supporting computers, mobile devices, and/or video technologies, and equipment OR an equivalent combination of education, training and experience
Lead classroom and lab technology refreshes, system upgrades, and equipment installations
Bachelor’s degree in Instructional Design, Graphic Design, Interactive Media, AV Technology, or a related field
Hands-on experience supporting enterprise AV systems
Exceptional ability to listen to non-technical faculty requests and translate them into actionable, precise engineering specifications for external vendors—and vice versa
Position tasks are generally required to be performed in-person at an Emory University location

Benefits

Comp & perks

Temporary full-time employment
Remote work from home day options may be granted at department discretion
Reasonable accommodations for qualified individuals with disabilities upon request