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Patient Coordinator Service II – Campus Life
Emory University. Follow approved standard operating procedures for appointment arrival, confirmation, and updating patient demographics .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration, appointment scheduling, and insurance billing processes while maintaining high-level customer service and effective communication skills. Proficient in supporting front office operations and collaborating with various departments to enhance patient care and satisfaction.
Highest-signal resume keywords
Patient RegistrationAppointment SchedulingInsurance Billing ProcessesCustomer Service SkillsKnowledge of Medicare and Medicaid
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Demographics ManagementInsurance Information EntryReferral ManagementRevenue Cycle ManagementSOP Implementation
Soft Skills
Interpersonal SkillsCommunication SkillsIndependent Decision-MakingProblem-Solving
Tools & Technologies
Healthcare ApplicationsScheduling Software
Certifications & Qualifications
Related Certifications
Industry Keywords
HealthcarePatient Service CoordinatorCommercial PayersHMOPPO
About the role
Key responsibilities & impact- Follow approved standard operating procedures for appointment arrival, confirmation, and updating patient demographics
- Register patients and enter insurance information
- Schedule clinical appointments and enter referrals
- Provide information about insurance billing processes and collect payments
- Reschedule appointments from bump lists and wait lists
- Assist with clinical appointment scheduling templates and staffing coverage
- Support front office workflow and Student Health Services business operations
- Participate in patient satisfaction initiatives and surveys
- Contribute to SOP implementation, training manuals, outreach programs, and communications
- Assist supervisors and management with resolving patient concerns and analyze issue trends and frequency
- Maintain working relationships with other departments to support communication, problem-solving, patient care, and follow-up
- Maintain necessary and updated front-office and revenue-cycle forms and supplies
- Perform other related duties as required
Requirements
What you’ll need- A high school diploma or equivalent
- Four years of healthcare, customer services, or related job experience
- Working knowledge of computers and various applications
- High-level customer service skills
- Excellent interpersonal and communication skills
- High degree of independent decision-making
- Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred
- Experience as a Patient Service Coordinator I preferred
- Related certifications preferred
Benefits
Comp & perks- Equal opportunity employment protections
- Reasonable accommodations for qualified individuals with disabilities
- Potential remote work-from-home days at department discretion