Senior Manager, Enterprise Change Management

Emory University

. Own the product foundation, benefits design, plan documentation, configuration, and QA for Emory Health Plan .

Posted 9/21/2026full-timeAtlanta • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare transformation and change management, with a strong focus on stakeholder engagement, process mapping, and data analysis. Proficient in utilizing advanced tools and frameworks to drive effective communication strategies and manage complex healthcare operations.

Highest-signal resume keywords

Healthcare TransformationChange Management ProgramsData Visualization (Tableau, Power BI)Process Mapping (Lucidchart, Miro, Visio)Agile and Lean Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonRSQLExcelPowerPointData VisualizationProcess MappingChange Management FrameworksMember SegmentationInteroperability Standards (HL7, FHIR)

Soft Skills

Stakeholder EngagementCommunicationTraining DesignResistance ManagementCampaign Management

Tools & Technologies

Microsoft 365SharePointPower AutomateDigital Engagement PlatformsContent Management Systems

Certifications & Qualifications

PMPProsci ADKARLean Six Sigma Black BeltCPHQFACHE

Industry Keywords

Healthcare ManagementSelf-Funded PlansManaged CareOpen EnrollmentCost Transparency

Tech Stack

Tools & technologies

PMPPythonSQLTableau

About the role

Key responsibilities & impact

Own the product foundation, benefits design, plan documentation, configuration, and QA for Emory Health Plan
Ensure published SBC, SPD, and benefit guide content reconciles to the configured plan
Partner with Anthem, AmeriBen, and Prime Therapeutics on account and product configuration, plan build validation, tier structures, and eligibility logic
Own cost and price transparency requirements and member-facing surfaces
Lead renewal and plan-year transition communications
Direct provider directory QA and network representation accuracy
Run the benefits sign-off process for plan content released to print, portal, and campaign
Design and execute the omnichannel communication strategy for Open Enrollment and vendor go-live
Own brand and campaign management across audiences and channels
Develop marketing and change materials for digital, print, portal, email, town hall, and manager cascade formats
Manage campaign calendars, production lead times, approval windows, and contingency sequencing
Build stakeholder engagement plans and map change impacts for members, providers, and employers
Translate impact analysis into enablement plans with named owners and dates
Apply change frameworks such as Prosci/ADKAR and Kotter
Build the Phase 2 consumer engagement capability, including member segmentation, mobile and digital engagement, portals, and health risk assessments
Lead training design, Benefits Specialist training, and War Room readiness
Track adoption KPIs and report change health in weekly OKR Sync and monthly ETO governance
Build and run a change champion network
Manage resistance and maintain one consistent narrative across Board, leadership, and member communications

Requirements

What you’ll need

Bachelor's degree in Industrial & Systems Engineering, Business Administration, Healthcare Management, or related field
8+ years of progressive experience in healthcare transformation, strategy execution, management consulting, or health plan operations
Advanced proficiency in Excel and PowerPoint
Strong working knowledge of Python or R, SQL, and data visualization platforms such as Tableau and Power BI
Demonstrated track record leading enterprise-wide change management programs affecting 500+ employees
Expert-level process mapping and systems design tools including Lucidchart, Miro, Visio, or equivalent
Fluency in Agile, Lean, Design Thinking, Systems Engineering, and Program Management frameworks
Familiarity with healthcare data environments including claims, eligibility, clinical, and pharmacy data
Working knowledge of AI/ML applications in health plan contexts and responsible AI principles
Master's degree is preferred
Certifications such as PMP, Prosci ADKAR, Lean Six Sigma Black Belt, CPHQ, or FACHE are valued
Open Enrollment or plan-year transition experience in a self-funded or managed care environment is preferred
Experience with member segmentation, digital engagement platforms, member portals, and health risk assessment programs is preferred
Provider directory management, network representation accuracy, or cost and price transparency compliance experience is preferred
Working fluency in Microsoft 365 tools including SharePoint, Power BI, Power Automate, and Forms
Experience with marketing and campaign execution tooling, email and engagement platforms, content management, and digital asset management
SQL or comparable query capability preferred
Interoperability standards experience such as HL7 and FHIR is a plus

Benefits

Comp & perks

Industry competitive base
Incentive structure
Professional development budget
403(b) with up to 9% total employer contribution
Tuition remission at Emory University
Flexible hybrid work model
Remote work from home day options may be granted at department discretion
Reasonable accommodations for qualified individuals with disabilities upon request