Senior Network Analyst/Technician – NOC, Information Technology

Emory University

. Support the configuration, installation, maintenance, and troubleshooting of network services and devices .

Posted 10/9/2026full-timeAtlanta • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network services configuration, installation, and troubleshooting, with a strong focus on maintaining operational integrity and customer interaction. Capable of providing 24 x 7 support and developing comprehensive documentation for network infrastructure.

Highest-signal resume keywords

Network Services TroubleshootingTechnical Aptitude in TestingConfiguration ModificationsOn-Call SupportDocumentation Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network ConfigurationNetwork MaintenanceTroubleshootingScriptingCodingData MonitoringSystem InspectionTechnical SupportError ResolutionJob Completion Monitoring

Soft Skills

Customer InteractionProblem SolvingIndependent Support

Industry Keywords

Network Operations CenterEnterprise SystemsIT ExperienceComputer Science DegreeComputer Engineering Degree

About the role

Key responsibilities & impact

Support the configuration, installation, maintenance, and troubleshooting of network services and devices
Monitor critical processes for Emory's enterprise-wide systems and applications in the Network Operations Center
Monitor data downloads to ensure job completions
Address interruptions and failures and interact with programmers and requestors to troubleshoot and resolve errors
Resolve issues within a timely manner
Provide technical expertise for network infrastructure designs, expansions, and configurations
Maintain 24 x 7 coverage and support, including on-call support
Interact with customers to resolve network issues
Perform inspections and upgrades
Develop and maintain documentation
Assist with systems and support configuration modifications and changes
Report to the NOC Manager, or the Run or Build Manager of Network Services
Perform other duties as required

Requirements

What you’ll need

A bachelor's degree in computer science, computer engineering, or related field, and three years of related IT experience, OR an equivalent combination of education, training, and experience
Strong technical aptitude in troubleshooting and testing activities related to network services
Aptitude to perform troubleshooting, testing, scripting, and coding
Ability to provide support without direction and support configuration modifications/changes
Ability to work the Wednesday-Saturday 7AM-5PM schedule
Ability to participate in 24 x 7 coverage and on-call support

Benefits

Comp & perks

Equal opportunity employment
Reasonable accommodations for qualified individuals with disabilities
Remote work from home day options may be granted at department discretion