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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing integrated client accounts across brand and marcomms, ensuring exceptional client service and effective communication. Capable of leading projects from kick-off to completion while maintaining strong client relationships and delivering strategic solutions.
Highest-signal resume keywords
Integrated Account ManagementClient Relationship BuildingProgramme ManagementStrong Communication SkillsFrench Speaking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Programme ManagementRequirements GatheringCost EstimationDocumentation ManagementProject Delivery
Soft Skills
Exceptional Client ServiceAnalytical ThinkingOrganizational SkillsFlexibilityResilience
Industry Keywords
Brand ManagementMarcommsClient EngagementReportingNew-Business Pitches
About the role
Key responsibilities & impact- Lead showcase projects and manage programme delivery
- Oversee work streams and take responsibility for account and project managers’ work
- Manage integrated client accounts across brand and marcomms, engagement, reporting and digital
- Serve as day-to-day client contact
- Build and maintain client relationships
- Provide an exceptional client experience through timely agendas, contact reports and ongoing communication
- Exercise judgment on when to escalate issues
- Manage delivery from kick-off to completion
- Conduct programme management, scoping and requirements gathering
- Handle documentation and production liaison, briefing and management
- Attend to reporting needs
- Share expertise and help colleagues solve problems or understand requirements
- Participate in pitch teams and represent the strategic delivery team when required
- Explain processes and support new-business pitches
Requirements
What you’ll need- French speaking
- Exceptional client service skills
- Sensitivity to client challenges and supportive approach to solutions
- Strong communication and presentation skills
- Sound judgment and analytical thinking
- Business and commercial awareness
- Ability to organise and multitask
- Flexible and adaptable style and approach
- Unquestionable business ethics and integrity
- Resilient, passionate, energetic and hungry
- Ability to manage integrated accounts involving brand and marcomms, engagement, reporting and digital elements
- Willingness to share knowledge and help colleagues solve problems
- Ability to produce cost estimates for pitches and new client work
Benefits
Comp & perks- Employee-owned company status
- Inclusive environment promoting belonging
- Wellbeing and Pledges programme
- Dedicated Wellbeing and Pledges Manager
- Flexible working arrangement indicated as hybrid
- Opportunities to learn and achieve better
- Responsible-business and sustainability commitments