Account Manager

Empire Office

. Manage client relationships and expectations .

Posted 9/21/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $65,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, strategic account planning, and sales process facilitation within the furniture industry. Proficient in CAD, Microsoft Office, and generating quotes using Hedberg, while effectively communicating and negotiating with clients and vendors.

Highest-signal resume keywords

Client Relationship ManagementStrategic Account PlanningCAD ProficiencyMicrosoft Office ProficiencyNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Blueprint ReadingCAD ExperienceCET ExperienceHedberg SoftwareSteelcase Furniture Knowledge

Soft Skills

Strong Communication SkillsCustomer Service SkillsMotivationTeam CollaborationProblem-Solving

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

Bachelor’s Degree or Equivalent

Industry Keywords

Furniture IndustryDealership ExperienceMarket TrendsAccount GrowthVendor Negotiation

About the role

Key responsibilities & impact

Manage client relationships and expectations
Provide quality-based products and knowledge-based solutions
Support account growth, increase market share and profitability, and cultivate client trust
Update clients on product offerings, services, and market trends
Identify opportunities for ancillary products, additional services, and account growth
Respond to client inquiries, needs, and requests
Attend client meetings, site visits, and other necessary communications as needed
Promote Empire & Co.’s resources, products, services, capabilities, knowledge, and expertise
Maintain understanding of competitors and market conditions for product positioning
Negotiate with vendors for additional discounting to support profitability
Develop and maintain strategic client and industry relationships
Carry out forecasting and strategic account planning
Facilitate and manage all sales-process steps from initial opportunity through project completion
Coordinate actions and deliverables with Account Coordinators, Project Managers, Design, Operations, vendors, and other internal partners
Oversee project activity, client expectations, timelines, and deliverables
Maintain client communication throughout the sales and project lifecycle
Identify and help resolve issues, discrepancies, or changes affecting clients or projects
Monitor waiting, unbilled, aging, and other account-related reports
Maintain relationships after project completion
Mentor Junior Account Managers, if applicable

Requirements

What you’ll need

Bachelor’s degree or equivalent
5+ years in the furniture industry; experience working at a dealership preferred
Capable of reading and understanding blueprints, CAD, or construction drawings
CAD experience / CET experience
Knowledge of Steelcase furniture
Proficiency in Microsoft Office (Outlook, Excel, Word)
Experience using Hedberg to generate quotes
Strong communication skills, both written and oral
Strong customer service skills
Well-spoken and able to convey ideas, thoughts, and information effectively
Highly motivated, persistent, and a skilled negotiator
Plans and carries out responsibilities with little to no direction
Comfortable working independently
Ability to take on and complete multiple tasks in a timely manner
Handles deadlines and pressure with ease
Works well in a team environment
Ability to motivate others