Empire Office

Project Manager

• Provide direct oversight to each project from budgeting through client closeout
• Manage on-site delivery and installation of furniture, fixtures, and equipment (FFE)
• Review FFE items and coordinate with clients or architects
• Review client needs on a project-by-project basis
• Attend kickoff, project, construction meetings and conference calls
• Establish milestone dates and preliminary delivery and installation schedules for vendors
• Coordinate field verification, deliveries, general contractors, trades workers, building management, electricians, and data teams
• Request and assemble installation documents and provide installation books
• Spot check orders and counts and verify incoming deliveries
• Monitor site maintenance, excess product, and project progress
• Troubleshoot on-site issues and coordinate additional work orders with Sales and Operations
• Coordinate manufacturer training on furniture use
• Prepare punch lists, verify resolutions, and schedule punch issues
• Establish and attend furniture walkthroughs
• Help with placement/staging of accessory items
• Coordinate final project closeout with the client

Account Manager

• Manage client relationships and expectations
• Provide quality-based products and knowledge-based solutions
• Support account growth, increase market share and profitability, and cultivate client trust
• Update clients on product offerings, services, and market trends
• Identify opportunities for ancillary products, additional services, and account growth
• Respond to client inquiries, needs, and requests
• Attend client meetings, site visits, and other necessary communications as needed
• Promote Empire & Co.’s resources, products, services, capabilities, knowledge, and expertise
• Maintain understanding of competitors and market conditions for product positioning
• Negotiate with vendors for additional discounting to support profitability
• Develop and maintain strategic client and industry relationships
• Carry out forecasting and strategic account planning
• Facilitate and manage all sales-process steps from initial opportunity through project completion
• Coordinate actions and deliverables with Account Coordinators, Project Managers, Design, Operations, vendors, and other internal partners
• Oversee project activity, client expectations, timelines, and deliverables
• Maintain client communication throughout the sales and project lifecycle
• Identify and help resolve issues, discrepancies, or changes affecting clients or projects
• Monitor waiting, unbilled, aging, and other account-related reports
• Maintain relationships after project completion
• Mentor Junior Account Managers, if applicable