Associate Customer Account Manager

Employ Humanity

. Own expansion opportunities across an assigned portfolio of existing low-touch customers from initial outreach through close .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-Level💰 $55,641 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B sales and account management, with a strong focus on SaaS and HR technology solutions. Proven ability to build relationships, conduct personalized outreach, and connect product capabilities to customer goals and ROI.

Highest-signal resume keywords

B2B Sales ExperienceSaaS Sales ExpertiseSalesforce ProficiencyOutbound Calling SkillsRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer SuccessSales ForecastingRFP ConsultationSales Skills Development

Soft Skills

Strong Organizational SkillsResilienceCoachabilityCuriosityClear Communication

Tools & Technologies

SalesforceGongHighspotZoomInfo

Industry Keywords

B2B SalesSaaSHR TechnologyCustomer GoalsBusiness Outcomes

About the role

Key responsibilities & impact

Own expansion opportunities across an assigned portfolio of existing low-touch customers from initial outreach through close
Partner with high-touch CAMs to identify and qualify expansion opportunities
Conduct outbound calls and personalized outreach cadences to uncover upsell and cross-sell opportunities
Build relationships across multiple stakeholders within accounts
Prepare for customer interactions using usage data, account history, and prior notes
Lead customer meetings and conceptual product walkthroughs connecting products to customer goals, outcomes, and ROI
Partner with CX on renewals and lead the expansion conversation
Follow up promptly on leads
Maintain accurate Salesforce notes and updates and contribute to the Weekly Expansion Forecast Meeting
Consult on RFPs and coordinate accurate, timely responses across teams
Develop sales skills through coaching, call reviews, enablement sessions, and deal exposure

Requirements

What you’ll need

2–3 years of proven success in B2B sales, account management, customer success, or SDR/BDR roles
Experience selling SaaS or HR technology solutions
Familiarity with Salesforce, Gong, Highspot, or ZoomInfo
Comfort with high-volume outbound calling and personalized outreach
Ability to build relationships and multi-thread across account stakeholders
Ability to connect product capabilities to customer goals, business outcomes, and ROI
Strong organizational skills and discipline to keep Salesforce updated
Resilience and ability to handle rejection while maintaining performance
Coachability and willingness to apply feedback quickly
Curiosity about products and commitment to staying current on releases and roadmap
Collaborative, responsive working style with CX, Security, Finance, and Legal
Competitive mindset focused on achieving and exceeding quota
Strong motivation to build a long-term career in sales
Clear and confident communication skills

Benefits

Comp & perks

Remote-first culture with flexible work scheduling
Unlimited PTO
Medical, dental, and vision coverage
Training, mentorship, and learning and development resources
Career development opportunities
Virtual-first rituals and regular in-person meetups